Customer Care Associates

2 weeks ago


Cochin, Kerala, India 18 Steps Consultants Full time

Customer Care Associates (UK Voice Process) for Cochin location:
Open BPO Full-Time

  • Post Date:May 25, 2023
  • Last Date:Jun 18, 2023
  • Location:Cochin
  • Vacancy:6
  • Gender Preference:ANY
  • Salary:20kpm

Description:

A leading BPO is looking for:

Position:
Customer Care Associates (UK Voice Process)

Posting:
Cochin, Kerala

No

of positions:
6

Education:
+2 and above

Language:
Must have Excellent communication skill in English. Must have to understand and communicate in UK accent English.

Salary

  • Up to 20kpm
Saturday and Sunday off

Indian holidays are not applicable

Only UK bank holidays are applicable

Key responsibilities:

  • Managing residential debts across our utility schemes and negotiating repayment plans.
  • Generating & issuing utility usage bills to UK residents as per our contractual arrangement with the client.
  • Setting up new customer accounts from new site activation and day to day tenancy
changes - followed up with issuing Introduction letters, Welcome Packs & D/D mandates and billing.

  • Processing of bank transfer payments onto customer accounts

Key Skills and Competences:

Essential:

  • Excellent telephone manner
  • Experience handling telephone enquiries from clients
  • Experience in client account management
  • Excellent communication skills, both verbal and written
  • Able to resolve queries and disputes with clients and suppliers
  • Excellent presentation and interpersonal skills with good attention to detail
***
Desirable:
  • Previous experience working with utility suppliers
  • Experience of working with multisite accounts
**_ 18 Steps Consultants do not demand or accept money from Job Applicant(s)._

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