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Customer Care Associates
2 weeks ago
Customer Care Associates (UK Voice Process) for Cochin location:
Open BPO Full-Time
- Post Date:May 25, 2023
- Last Date:Jun 18, 2023
- Location:Cochin
- Vacancy:6
- Gender Preference:ANY
- Salary:20kpm
Description:
A leading BPO is looking for:
Position:
Customer Care Associates (UK Voice Process)
Posting:
Cochin, Kerala
No
of positions:
6
Education:
+2 and above
Language:
Must have Excellent communication skill in English. Must have to understand and communicate in UK accent English.
Salary
- Up to 20kpm
Indian holidays are not applicable
Only UK bank holidays are applicable
Key responsibilities:
- Managing residential debts across our utility schemes and negotiating repayment plans.
- Generating & issuing utility usage bills to UK residents as per our contractual arrangement with the client.
- Setting up new customer accounts from new site activation and day to day tenancy
- Processing of bank transfer payments onto customer accounts
Key Skills and Competences:
Essential:
- Excellent telephone manner
- Experience handling telephone enquiries from clients
- Experience in client account management
- Excellent communication skills, both verbal and written
- Able to resolve queries and disputes with clients and suppliers
- Excellent presentation and interpersonal skills with good attention to detail
Desirable:
- Previous experience working with utility suppliers
- Experience of working with multisite accounts
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