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Customer Care Representative
2 weeks ago
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Salary:
From ₹13,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Quarterly bonus
Education:
- Bachelor's (required)
Experience:
- Tele calling: 1 year (required)
Language:
- English (required)
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