Customer Care Representative

2 weeks ago


Cochin, Kerala, India SkinSecrets Full time

Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Salary:
From ₹13,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Quarterly bonus

Education:

  • Bachelor's (required)

Experience:

  • Tele calling: 1 year (required)

Language:

  • English (required)
Expected Start Date: 15/02/2024

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