Customer Service Representative

1 week ago


Cochin, Kerala, India E-Motive India Online Limited, Full time

Customer Service Representative

About E-Motive
E-Motive is a trusted service provider for multichannel solutions worldwide.

We provide outsourced services to sellers, brands, and manufacturers such as Inventory, Data Optimization, Account Management, Customer Service and Web Development.

We want to enable them to represent themselves on multichannel e-commerce platforms, this predominately is eBay and Amazon.

About the role

Responsibilities

  • Resolve customer queries in a timely and professional manner
  • Answer questions about auto parts
  • Identify customer needs and recommend solutions
  • Take ownership of customers issues and follow problems through to resolution
  • Communicate with Amazon and eBay in order to resolve customer queries
  • Manage customer expectations where challenges arise
  • Ensure we deliver a quality service
  • Take on occasional translation tasks

Requirements:

  • Customer service experience
  • Professional business acumen
  • Knowledge of the automotive industry
  • Strong attention to detail, timemanagement, and prioritizing skills
  • Able to work accurately under stress and pressure to meet competing deadlines
  • Strong computer skills
  • Previous commercial experience and strong desire to work in a dynamic, responsive, fastpaced organization

It will be an advantage if you have:

  • Knowledge of Amazon & eBay Marketplaces


Other languages
  • Italian, Spanish, French, German

What we offer
You will enjoy all the benefits which come with being part of a growing business.

We value the people that work for us so in addition to a competitive salary we offer:

  • A great professional experience in a fastpaced sector
  • Ongoing training
  • Young and friendly team to work with
  • Englishspeaking environment
  • Opportunity for further professional development

Job Types:
Full-time, Regular / Permanent

Salary:
From ₹240,000.00 per year

Schedule:

  • Evening shift
  • Night shift
  • UK shift
  • US shift
  • Weekend availability


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