Customer Success Associate
2 weeks ago
- As an Upsell Representative, your primary function is to reach out to the existing customers to update them of the new products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage customers to upgrade their services, develop healthy customer relationships, build trust and transparency with the client & promote customer loyalty.
Responsibilities:
- Encourages Customers to Upgrade their Products
- Enhances Customer Training
- Evaluates and Analyzes Customer Needs
- Builds Trust and Transparency with Clients
- Acts as a Customer Advocate
- Promotes Customer Loyalty
- Develops Healthy Customer Relationship
Requirements:
- Atleast 1 year of experience with a minimum of 6months years of SAAS sales experience
- Customer experience champion.
- Excellent oral and written communication skills.
- Consultative approach & stakeholder management.
- Deep customer empathy.
- Exceptional Saas product knowledge.
- Ability to effectively manage delicate customer situations
Organized and reliable
- Able to work as a team with little direction when necessary
- Knowledge of Salesforce CRM a plus.
- Bachelor's degree.
- At Zartek, we know that our success is tied to our customers' success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
- We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
- Our quality needs to be worldclass and second to none, so we are exceptionally handson to get work done. We roll up our sleeves and DO.
- Working at Zartek means being part of a tightknit family that helps you succeed and loves to celebrate with you We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.
- FULLTIME
- IT-Software / Software Services
- Associate
MONTHLY CTC
₹ 15 Thousand - ₹ 25 Thousand
Work Experience(in years)
Years
Education
- Any Graduate
Skills:
Customer Analyst
Customer Engagement
Customer Care
Upselling
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