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Customer Support Associate-luxury Segment
2 weeks ago
Customer Support Associate
Role Summary
:
Responsible to ensure high quality customer satisfaction of online customers.
Experience
:2-4 years of Experience handling Customer and Sales function in retail
sector, preferably, luxury segment.
Roles &Responsibilities:
KRA 1:
Customer Service Support
- Support to develop business through online or offline (leads conversion).
- Adherence service procedures, policies and standards.
- Monitor on time delivery of product purchased by online customers.
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Keep focus on customer experience throughout interactions.
- Lead conversion rate.
- Adherence to Customer Service SOP.
KRA 2:
Customer Enquiry and Updates
customer support.
- Follow up the customers on enquiry.
- Rereach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution.
- Turnaround time to resolve customer complaints and queries.
- Customer satisfaction level.
KRA 3:
Record Management
- Maintain accurate records and document related to customer service actions and
KPIs
- Accurate record management.
- 15k20k**For more details
Please click the below link to get all details through WhatsApp
Salary:
Up to ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Cochin, Kerala: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
Language:
- English (preferred)
Speak with the employer
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