Customer Support Associate-luxury Segment

2 weeks ago


Cochin, Kerala, India Soldat Global Technologies Full time

Customer Support Associate

Role Summary
:
Responsible to ensure high quality customer satisfaction of online customers.

Experience
:2-4 years of Experience handling Customer and Sales function in retail

sector, preferably, luxury segment.

Roles &Responsibilities:

KRA 1:
Customer Service Support

  • Support to develop business through online or offline (leads conversion).
  • Adherence service procedures, policies and standards.
  • Monitor on time delivery of product purchased by online customers.
  • Achieve the online sales target assigned.
  • Verify all the online sale (Transaction paid/ Fraud alert).
  • Keep focus on customer experience throughout interactions.
KPIs

  • Lead conversion rate.
  • Adherence to Customer Service SOP.

KRA 2:
Customer Enquiry and Updates

customer support.

  • Follow up the customers on enquiry.
  • Rereach customer for new update and follow up for further business development.
  • Collect testimonials from customers.
  • Coordinate with CSM for customers issues and follow problems through to resolution.
KPIs

  • Turnaround time to resolve customer complaints and queries.
  • Customer satisfaction level.

KRA 3:
Record Management

  • Maintain accurate records and document related to customer service actions and
discussions.

KPIs

  • Accurate record management.
**Salary

  • 15k20k**For more details
Monika

Please click the below link to get all details through WhatsApp

Salary:
Up to ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Schedule:

  • Day shift
  • Fixed shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance
  • Yearly bonus

Ability to commute/relocate:

  • Cochin, Kerala: Reliably commute or planning to relocate before starting work (required)

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 2 years (preferred)

  • Customer service: 2 years (preferred)

Language:

  • English (preferred)

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