Associate Service Support Administrator

2 weeks ago

Cochin, Kerala, India 18 Steps Consultants Full time

Job Overview:

  • Post Date:
  • 19Mar2024
  • Last Date:
  • 31Mar2024
  • Location:
  • Kochi
  • Vacancy:
  • 1
  • Job Type:
  • Fulltime
  • Gender Preference:
  • Any
  • Salary:
  • Max. 5lpa
  • Interview Mode:
  • Telephonic & FTF

Associate Service Support Administrator:

  • IT
  • Kochi

Location Details:

  • Cochin, Kerala

Salary Details:

  • Maximum Budget will be INR 500,000/Annum

Education:

Any graduate

Experience:

2+ years

UK based MNC in IT sector (Payroll and HR Solutions) is looking for:

Title:
Associate Service Support Administrator

  • Location:
Kochi

  • Work mode: Hybrid

About the role:


As the Associate Service Line Support Administrator, you will be required to manage the resourcing process for the Business Intelligence practice which is a critical process for the unit ensuring that consultant's time is used effectively to maximise customer delivery and revenues.


The key responsibilities of this role are to be the main point of contact for new booking requests, both in terms of supporting customer enquires for new quotes, as well as then scheduling that work once agreed with customers.


This will involve you working closely both with:
- (depending on supporting department) the Business Intelligence team or the Implementation teams, to understand the capabilities and skills of the individual consultants to ensure work is booked to appropriately skilled consultants
- customers on a daily basis to confirm the details of their requirements for both quotes as well as the actual booking process
- internal teams to resolve issues with bookings e.g. finance team for revenue queries, sales for order confirmations, etc


While you do not need a detailed understanding of company's products/solutions, Data, Business Intelligence, Analytics, etc, as it will be the Consultants who will produce the actual quotes and deliver the work, you will need to build a level of understanding of company's Products/Solutions and Business Intelligence which will be helpful for customer conversations (functional understanding dependant on supporting department).


You will need to be comfortable working at pace, operating independently, and have strong attention to detail, as we work in a fast paced environment with multiple new enquires and bookings every day.


This role is critical to ensuring our Business Intelligence and Implementation practices deliver a brilliant and efficient experience for customers as well as achieves our revenue and profit targets.


In this role your key responsibilities will be:

  • Managing customer enquiries, including speaking with customers to get additional information that will be needed for consultants to produce quotes
  • Managing booking requests on the company's booking system including; speaking with customers to confirm missing details, speaking with consultants to ensure they have the skills to complete the work, and recommending the best option that maximises utilisation of consultants and meets customer timescales
  • System administration of bookings including set up of Projects, against which Consultants are booked and record their time. This includes working with Finance to ensure projects are correctly configured for Billing and revenue recognition.
  • Managing escalations for urgent requirements, including identifying possible options/choices to rearrange existing work to deliver against required deadlines
  • Daily review of the Consultants calendar to identify any cancellations, free time, etc that needs to be urgently replanned, and propose options
  • Engaging with Sales team to chase for Customer Orders where necessary to confirm customer bookings
  • Manage provisional bookings and proactively contact customers to confirm details and bookings to avoid delays, cancellations or nonrevenue generating time for consultants
  • Weekly management report on bookings open, new and closed in the week and performance against the 5 day target
  • Supporting Consultants with queries and issues with time bookings, to ensure they can focus their time on customer delivery
  • Keeping all systems up to date for customer enquires, case notes, booking confirmations, etc including maintaining key trackers to support management reports and tracking of overall performance against targets.

Essential Skills:

  • Excellent confident communicator, in both written and verbal in English, being able to communicate clearly with customers
  • Highly organised and experienced at balancing multiple competing priorities
  • IT
literate and confident at learning and using new systems

  • Problem solver, experienced at dealing with issues, recommending solutions and managing through to resolution
  • Be competent in gaining an understanding of project support requirements, to assist BI, Training and PMs in working efficiently and effectively with customers.
  • Excellent teamwork skills
- o Highly collaborative and able to work with others at pace
- o Self-sufficient and capable of planning own work to ma

  • Benefits Administration Services Associate Ii

    2 weeks ago

    Cochin, Kerala, India Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Benefits Administration Services Associate I

    3 days ago

    Cochin, Kerala, India Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Office Administrator

    2 weeks ago

    Cochin, Kerala, India KL Koncepts Lab Media and IT Park Full time

    Office Administrator Job Summary: We are seeking a motivated and organized Office Administrator with 0-6 years of experience to join our dynamic team. This role is perfect for freshers who are looking to kick-start their careers. The Office Administrator will play a crucial role in ensuring the smooth operation of our office, providing administrative...

  • Operations Associate

    2 weeks ago

    Cochin, Kerala, India Network Redux Full time

    Operations Associate As an Operations Associate, you will play a critical role in ensuring the smooth operation of daily activities and administrative functions within the organization. You will oversee various operational and administrative tasks, contributing to the efficiency and effectiveness of the company's daily operations.Key...

  • Client Service Administrator

    2 weeks ago

    Cochin, Kerala, India Planet Media India ( PMIN Agency Pvt.) Full time

    Client Service AdministratorJob Description:We are in search of a proactive International Client Administrator to become part of our team. The ideal candidate should possess exceptional communication abilities and the skills to effectively oversee international client services.Responsibilities:Act as the primary point of contact for international...

  • Guest Service Associate

    2 weeks ago

    Cochin, Kerala, India Grand Hyatt Full time

    SummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service associate is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.Qualifications:Ideally with a relevant degree or diploma in Hospitality or...

  • IT Associate

    2 weeks ago

    Cochin, Kerala, India Buchprufer Full time

    IT Associate Permanent Job Cochin Posted on Qualification: BTech/B.E, BSC CSJoining Availability: ImmediateSkills Required: Experience in supporting & troubleshooting Desktop/Laptop(Win & Mac), Windows server, networks (DHCP,DNS,TCP/IP) Knowledge with policies, VPN Connectivity, rules, site to site connectivity & firewall administration

  • Customer Support Associate

    2 weeks ago

    Cochin, Kerala, India Kolo Full time

    As a Customer Support Associate, you will be required to:Engaging and assisting customers such as home renovators, service providers, and manufacturers on a daily basis via various communication channels.This is a hybrid customer service model that will give you exposure to the best of inside sales and customer support.Communicating with and educating end...

  • Cloud Support Associate Trainee

    2 weeks ago

    Cochin, Kerala, India F9 INFOTECH IT SOLUTIONS PVT LTD Full time

    Company descriptionEstablished in 2021, F9 welcomes you to a fusion of technology products and services. We partner with wide range of global partners and renowned brands to provide first class products and service to our valuable customers. We are engaged in providing Hospitality software solutions & Various IT Solutions to small, medium and large-scale...

  • Reservations Associate

    2 weeks ago

    Cochin, Kerala, India Grand Hyatt Kochi Full time

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Associate - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with...

  • Administrator

    2 weeks ago

    Cochin, Kerala, India Assistbay Full time

    Administrator skillsWe are looking for a sharp administrator to provide leadership support and keep the office running smoothly and efficiently. In this role, you will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings...

  • Guest Service Associate

    2 weeks ago

    Cochin, Kerala, India Affable Management Services LLP Full time

    Guest Service Associate(Waiter) – Male - 6 nos,0-2 yrs, Kochi Salary:Rs.10,000/- (for freshers) to Rs. 16200/- plus food & accommodation Pleasing personality with good communication skills Qualification: degree or diploma in hotel management. Job Location: Kochi Industry: 4 Star Hotel Interested candidates are requested to share their updated resumes to...

  • Accounting Services Associate Iii

    2 weeks ago

    Cochin, Kerala, India Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Microsoft Office 365 Administrator

    2 weeks ago

    Cochin, Kerala, India Saasvaap Techies Pvt Ltd Full time

    Job Role: Microsoft Office 365 AdministratorExp :6-12 years.Location: CochinWork mode: Hybrid, Kochi locationNotice Period: ImmediateShift timings: 3.30PM to 11.30PM ISTRole DescriptionWe are looking for a full-time Microsoft Office 365 Administrator. The role is located in Kochi, India but offers some remote work flexibility. The Office 365 Administrator...

  • Accounting Services Associate Iv

    2 weeks ago

    Cochin, Kerala, India CONDUENT Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Accounting Services Associate Ii

    2 weeks ago

    Cochin, Kerala, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Accounting Services Associate III

    3 days ago

    Cochin, Kerala, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Netsuite Administrator

    2 weeks ago

    Cochin, Kerala, India SBSOL Digital Full time

    JOB DESCRIPTION: Daytoday operation, maintenance, project management, and support tasks for NetSuite Plan, review, and revise feature configurations and customizations of NetSuite to meet evolving business needs Support requests for new/update/termination of users/roles, partners and associated accounts/roles, Workflow design, maintenance and troubleshoot...

  • Accounting Services Associate I

    2 weeks ago

    Cochin, Kerala, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Service and Support Engineer

    2 weeks ago

    Cochin, Kerala, India PaulCart E Commerce Pvt. Ltd. Full time

    Service and Support Engineer A Software Support Engineer is responsible for providing technical support to clients in offline and remotely. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller's issues are resolved.Job description. Build personalized relationships with...