Customer Support Associate

2 weeks ago


Cochin, Kerala, India Inter Search Recruitment Services Full time
Support to develop business through online or offline (leads conversion).

  • Adherence service procedures, policies and standards.
  • Monitor on time delivery of product purchased by online customers.
  • Achieve the online sales target assigned.
  • Verify all the online sale (Transaction paid/ Fraud alert).
  • Keep focus on customer experience throughout interactions.
  • Lead conversion rate.
  • Adherence to Customer Service SOP.
- customer support.

  • Follow up the customers on enquiry.
  • Rereach customer for new update and follow up for further business development.
  • Collect testimonials from customers.
  • Coordinate with CSM for customers issues and follow problems through to resolution.
  • Turnaround time to resolve customer complaints and queries.
  • Customer satisfaction level.
  • Maintain accurate records and document related to customer service actions and discussions.
  • Accurate record management.

Salary:
Up to ₹25,000.00 per month

Schedule:

  • Day shift

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Education:

  • Bachelor's (preferred)

Experience:

Online Sales: 4 years (required)

  • Customer service & Support: 4 years (required)

Language:

  • English (preferred)
  • Hindi (preferred)

Speak with the employer

  • Cochin, Kerala, India Kolo Full time

    As a Customer Support Associate, you will be required to:Engaging and assisting customers such as home renovators, service providers, and manufacturers on a daily basis via various communication channels.This is a hybrid customer service model that will give you exposure to the best of inside sales and customer support.Communicating with and educating end...


  • Cochin, Kerala, India Affable Management Services Full time

    Position : Customer Support AssociateLocation : MuvattupuzhaRoles & Responsibilities: Handling Social Media, Instagram, Facebook etc. Promote online sales through social MediaExperience : 1 Year relevant experience in social media handlingGender : FemaleQualification : Any GraduateSalary : 10000 Per MonthAccommodation fee will be paid by the companySalary:...


  • Cochin, Kerala, India ADVENXA Full time

    CustomerSupport AssociateMaleSalary:17000 to 22000 permonthLocation: Infopark Kakkanad KochiKeralaExperience:1 to 3 years in BPO / Customer Support voice process (Freshcandidates will be considered if they have fluency inEnglish)Qualifications:Excellentfluency inEnglish1to 3 years of experience in BPO or Customer Support voiceprocessStrongcommunication and...


  • Cochin, Kerala, India Soldat Global Technologies Full time

    Customer Support AssociateRole Summary :Responsible to ensure high quality customer satisfaction of online customers.Experience:2-4 years of Experience handling Customer and Sales function in retailsector, preferably, luxury segment.Roles &Responsibilities:KRA 1: Customer Service Support Support to develop business through online or offline (leads...


  • Cochin, Kerala, India Stepping Stone Consultancy Services Full time

    Customer Support Executive Location: KochiQualification: Graduate/Post GraduateExperience : 3 to 5 yearsMajor Job Responsibilities:Good communication skills in EnglishHandles incoming and outgoing callsRespond to customer queriesAdhere and follow on agreed KPI/TargetsProper escalation process should be followed on all complex cases where Associate may...


  • Cochin, Kerala, India 18 Steps Consultants Full time

    Job Overview: Post Date: 19Mar2024 Last Date: 31Mar2024 Location: Kochi Vacancy: 1 Job Type: Fulltime Gender Preference: Any Salary: Max. 5lpa Interview Mode: Telephonic & FTFAssociate Service Support Administrator: IT KochiLocation Details: Cochin, KeralaSalary Details: Maximum Budget will be INR 500,000/AnnumEducation:Any graduateExperience:2+ yearsUK...


  • Cochin, Kerala, India Analytix Fintech International Pvt Ltd Full time

    Responsibilities: Handling customer queries on Whatapp, Emails and Other Medias. Educate current and potential customers with product and service information Identify and escalate priority issues to the Team Leader. Updating CRM Softwares Handle all queries in a polite, professional manner. Knowledge in Business Term Professional Communication Skill in both...

  • Customer Support

    2 weeks ago


    Cochin, Kerala, India Affable Management Services Full time

    Designation : Customer SupportSalary upto 20kYears of experience : fresher/2yrs experienceLocation : Panampilly Nagar, KochiSalary: ₹20,000.00 per monthAbility to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)Application Question(s): How you rate your English communication skill out of...


  • Cochin, Kerala, India F9 INFOTECH IT SOLUTIONS PVT LTD Full time

    Company descriptionEstablished in 2021, F9 welcomes you to a fusion of technology products and services. We partner with wide range of global partners and renowned brands to provide first class products and service to our valuable customers. We are engaged in providing Hospitality software solutions & Various IT Solutions to small, medium and large-scale...


  • Cochin, Kerala, India 18 Steps Consultants Full time

    Customer Care Associates (UK Voice Process) for Cochin location:Open BPO Full-Time Post Date:May 25, 2023 Last Date:Jun 18, 2023 Location:Cochin Vacancy:6 Gender Preference:ANY Salary:20kpmDescription:A leading BPO is looking for:Position: Customer Care Associates (UK Voice Process)Posting: Cochin, KeralaNoof positions:6Education: +2 and aboveLanguage: Must...


  • Cochin, Kerala, India Right Human Skills & Resources Private Limited Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Cochin, Kerala, India Verteil Technologies Full time

    Non EngineeringPosted on Jan 03, 202- Kochi-Kerala***Minimum Required Experience : 2 yearsFull TimeSkills:- communication skills GDS knowledge Customer Management Airline Reservation Airline Ticketing Analytical Skills DescriptionRequirementWe are looking for a Customer Support Executive with 2 to 6 yrs experience in Customer Support function. Experience of...


  • Cochin, Kerala, India SNACHOO PORTAL Full time

    We are seeking an enthusiastic and motivated individual to join our team as a Support Trainee. As Support Trainee, you will play a vital role in supporting our clients' software concerns, clarify their doubts, identify issues, escalate issues to internal team for resolution, test the fixes.Key Responsibilities:Participate in an intensive training program to...


  • Cochin, Kerala, India The Loanguru Full time

    1.Customer Interaction: Provide product information, answer queries, and offer solutions to meet customer needs. Handle and resolve customer complaints, ensuring a positive resolution and maintaining customer satisfaction.Retail Operations Support: Collaborate with the retail team to ensure smooth operations and efficient customer service delivery. Assist...


  • Cochin, Kerala, India The Loanguru Full time

    Customer Engagement Excellence: Serve as a knowledgeable resource, addressing inquiries, offering tailored solutions, and ensuring customer satisfaction. Effectively handle customer concerns and complaints, ensuring swift resolutions that uphold a positive customer experience. Retail Experience Support: Collaborate seamlessly with the retail team to...


  • Cochin, Kerala, India Verteil Technologies Pvt Ltd Full time

    RequirementWe are looking for a Customer Support Executive with 2 to 6 yrs experience in Customer Support function. Experience of working in Air Travel Industry will be an advantage. Effectively communicate with prospects and customers on Verteil's product updates and other initiatives. Identifying customer needs and helping customers use specific features....


  • Cochin, Kerala, India PROYASIS SOLUTIONS Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.Achieve sales targets productively.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Keeping records of...


  • Cochin, Kerala, India Zartek Technologies Full time

    What You'll Do As an Upsell Representative, your primary function is to reach out to the existing customers to update them of the new products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage...


  • Cochin, Kerala, India Analytix Fintech International Pvt Ltd Full time

    Responsibilities Ensure high levels of customer satisfaction through excellent Service Greets and receives customers in a welcoming manner. Assess customers needs and provide assistance and information Responds to customers' questions. Provides outstanding customer service. Welcome customers to the store and answer their queries Update the work status in...


  • Cochin, Kerala, India Craysol Technologies Full time

    Customer Support Executive- Any graduates:- Have computer knowledge in excel:Handle customers querySalary: ₹8, ₹9,000.00 per monthAbility to commute/relocate: Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)Education: Higher Secondary(12th Pass) (preferred)