Customer Support Officer

2 weeks ago


Cochin, Kerala, India The Loanguru Full time

  • Customer Engagement Excellence:
  • Serve as a knowledgeable resource, addressing inquiries, offering tailored solutions, and ensuring customer satisfaction.
  • Effectively handle customer concerns and complaints, ensuring swift resolutions that uphold a positive customer experience.
  • Retail Experience Support:
  • Collaborate seamlessly with the retail team to optimize operations and deliver exceptional customer service.
  • Guide customers through the store experience, aiding in product discovery, understanding promotions, and facilitating transactions.
  • Execute transactions with precision using the retail pointofsale system, including processing returns and exchanges efficiently.
  • Seamless Communication and Collaboration:
  • Foster clear and concise communication with customers, colleagues, and crossfunctional teams to address issues and share pertinent information.
  • Coordinate seamlessly with other departments, leveraging teamwork to address complex challenges and provide comprehensive support.
  • Customer Insights and Continuous Improvement:
  • Gather and analyze valuable customer feedback to pinpoint areas for enhancement in product offerings and service delivery.
  • Offer strategic insights and innovative suggestions to elevate the overall customer journey and operational effectiveness.
  • Policy Compliance and Industry Knowledge:
  • Uphold strict adherence to company policies and industry regulations governing customer interactions and retail operations.
  • Stay abreast of product updates, promotions, and relevant policies, ensuring accurate and uptodate information delivery to customers.

Pay:
From ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)
- customer support officer: 1 year (preferred)

Language:

  • English (preferred)

Work Location:
In person

Application Deadline: 20/05/2024

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