Customer Support Associate
2 weeks ago
Salary:
17000 to 22000 permonthLocation: Infopark Kakkanad Kochi
Kerala
Experience:1
to 3 years in BPO / Customer Support voice process (Freshcandidates will be considered if they have fluency inEnglish)Qualifications:
Excellentfluency inEnglish
1to 3 years of experience in BPO or Customer Support voiceprocess
Strongcommunication and interpersonalskills
Responsibilities:
Respond to Customer Queries:
Address customer inquiriespromptly and accurately through phone email orchat
2Identify Customer Needs:
Understand customer needs andassist them in utilizing specific product featureseffectively
3Product Malfunction Analysis:
Analyze and report productmalfunctions by testing different scenarios or impersonatingusers
4Database Updates:
Update internal databases withinformation regarding technical issues and valuable customerdiscussions
5Communication of New Features:
Inform customers about newfeatures andfunctionalities
6Issue Resolution FollowUp:
Follow up with customers toensure timely resolution of their technicalissues
7Customer Feedback:
Gather customer feedback andcommunicate insights to Product Sales and Marketingteams
8TrainingAssistance:
Assist in the training of junior CustomerSupportRepresentatives.
Requirements
Experience:1
to 5years in Bpo / Customer Support voiceprocess
CandidateShould have excellent fluency inEnglish
Qualifications:
Any Degree Experience: 1 Year in InternationalCustomer Support
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