Customer Success Executive

2 weeks ago


Cochin, Kerala, India GREENWORLD International Information Technology Services Full time

Responsibilities:

  • Develop and maintain relationships with key clients across all service areas.
  • Create and execute personalized success plans to ensure client satisfaction and retention.
  • Serve as the main point of contact for client escalations and strategic discussions.
  • Proactively identify opportunities for upselling or crossselling additional services.
  • Collaborate with internal teams, including service specialists, support representatives, and operations, to address client needs and ensure seamless service delivery.
  • Monitor client satisfaction and retention metrics, analyzing trends and identifying areas for improvement.
  • Provide regular updates and reports to senior management on client relationships and performance.

Qualifications:

  • Bachelor's degree in a related field (Business Administration, Marketing, Communications, etc.).
  • Proven experience in customer success, account management, or related roles.
  • Strong communication, negotiation, and problemsolving skills.
  • Ability to build and maintain relationships with clients at all levels of an organization.
  • Detailoriented with excellent organizational and timemanagement skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Experience in the study abroad, immigration, or travel industry is a plus.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • Dynamic and collaborative work environment with a focus on worklife balance.

Job Types:
Full-time, Internship

Contract length: 3 months

Pay:
From ₹8,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Flexible schedule

Schedule:

  • Rotational shift
  • UK shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Experience:

- total work: 1 year (preferred)

Work Location:
In person

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