Customer Support Representative
4 weeks ago
- Respond to customerinquiries via phone email and chat in a timely and professionalmanner
- Provide accurate information aboutproducts and services
- Resolve customer issuesand complaints with patience andempathy
- Escalate complex issues to theappropriate internal teams
- Document customerinteractions and transactions
- Identify andassess customers needs to achievesatisfaction
- Collaborate with sales andmarketing teams to improve customerretention
- Assist in creating and maintainingknowledge base articles and FAQs
- Contribute toongoing process improvement initiatives
- Adhereto company policies andprocedures
- Bachelors degree inbusiness communications or a relatedfield
- Proven experience in a customer supportrole
- Excellent communication and interpersonalskills
- Ability to multitask and prioritize in afastpaced environment
- Strong problemsolvingabilities
- Empathetic and patientdemeanor
- Proficiency in CRM software and helpdesk systems
- Technical aptitude and ability tolearn new systems quickly
- Attention to detailand accuracy in data entry
- Ability to workeffectively in a team environment
ShiftDetails:Night Shifts: Twice aweekWorking Days: 5.5 days perweekPick and Drop Cab Facilities providedfor NightShifts
*Dayshift is alsoavailable
Requirements:13years of experience Strong communicationskills Processorientedmindset
communication,multitasking,empathy,customer,crm
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