Customer Support Representative

4 weeks ago


Sany, India Nexus Hire Full time
Customer SupportRepresentativeOverview:TheCustomer Support Representative is a vital role within ourorganization serving as the primary point of contact for ourcustomers. This position is crucial for maintaining customersatisfaction and loyalty through the resolution of inquiries andissues. The Customer Support Representative will interface directlywith customers and collaborate with internal teams to ensure aseamless customer experience.KeyResponsibilities:
  • Respond to customerinquiries via phone email and chat in a timely and professionalmanner
  • Provide accurate information aboutproducts and services
  • Resolve customer issuesand complaints with patience andempathy
  • Escalate complex issues to theappropriate internal teams
  • Document customerinteractions and transactions
  • Identify andassess customers needs to achievesatisfaction
  • Collaborate with sales andmarketing teams to improve customerretention
  • Assist in creating and maintainingknowledge base articles and FAQs
  • Contribute toongoing process improvement initiatives
  • Adhereto company policies andprocedures
RequiredQualifications:
  • Bachelors degree inbusiness communications or a relatedfield
  • Proven experience in a customer supportrole
  • Excellent communication and interpersonalskills
  • Ability to multitask and prioritize in afastpaced environment
  • Strong problemsolvingabilities
  • Empathetic and patientdemeanor
  • Proficiency in CRM software and helpdesk systems
  • Technical aptitude and ability tolearn new systems quickly
  • Attention to detailand accuracy in data entry
  • Ability to workeffectively in a team environment
Facetoface interviewsThreerounds: ParagraphTest Group DiscussionPersonalInterview
ShiftDetails:Night Shifts: Twice aweekWorking Days: 5.5 days perweekPick and Drop Cab Facilities providedfor NightShifts
*Dayshift is alsoavailable
Requirements:13years of experience Strong communicationskills Processorientedmindset

communication,multitasking,empathy,customer,crm



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