Customer Support Associate

2 months ago

sany, India Skillhub Consulting Pvt Ltd Full time
Business Enablers (a SkillhubConsulting subsidiary) is an HRsolutions provider that specializes in strategic HR solutions. Fromtalent acquisition to organizational development interventions andstrategic consulting were dedicated to enhancing your workforce anddriving growth.RoleDescription: DevshreemSolutions Private Limited Devshreem SolutionsPrivate Limited is a premier Enterprise Consulting andImplementation service company catering to customers across theglobe. We assist our customers in advancing their businessprocesses by speeding up communication and information flow thusenhancing productivity immensely extending their enterprise totheir clients and suppliers.Devshreem Solutions with a richexperience in the implementation of Enterprise business solutionson Tally enterprise framework offers a complete solution whichincludes consultancy design development implementation andtraining. We enhance value to our customers by bringing to thetable an excellent understanding of businessprocesses.AtDevshreem Solutions we follow a welldefined methodology thatenables customers to exploit the benefits of Tally quickly and inthe most costeffective manner possible. The secret of DevshreemSolutions success lies in its flexibility responsiveness tocustomers encouragement and reward to employees and well satisfiedbusinesspartners.
Objective Provide exceptionalcustomer service and support address customer inquiries resolveissues promptly and exceed service expectations while representingthe companys brandeffectively.
Aboutthe Role
  • Excellentcommunication skills both verbal andwritten.
  • Stronginterpersonal skills and customer serviceorientation.
  • Help customersmaximize the use of softwarefeatures.
  • Maintains quality service byestablishing and enforcing organizationstandards.
  • Attention to detail andproblemsolving abilities.
  • Maintainsrelationships with clients by providing support information andguidance.
  • Proficiency in using CRMsoftware and other customer supporttools
  • Maintains professional andtechnical knowledge by attendingtraining.
  • Provide software training to ourclients from time totime.

Knowledge
  • Must understand themarket they are operating in.
  • Must have indepthproduct knowledge and the benefits it offers tocustomers.
  • Should have a good understanding ofthe Organizations policies and processes related tocustomers.
  • Should have good knowledge of MSOffice and other similar productivitytools
  • Should have a fair understanding of thetechnologylandscape.

Skills& Qualifications
  • Candidate must beGraduate or Postgraduate (preference to commerce graduate with goodacademic and working knowledge ofTally.ERP9)
  • Prior experience in customerservice or a related field ispreferred.
  • Ability to remain calm andprofessional in challenging situations.
  • Goodcommunication skills (Hindi and English)
  • Gooddecisionmaking skills

Note: Skillhub Consulting / Business Enablers isan HR consultancy and this job has been posted on behalf ofDevshreem Solutions Private Limited

customerservice,communication,operations execution

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