Entry Level Customer Service Representative- REMOTE

4 weeks ago


sany, India IT Business & Support SAC Full time
Customer ServiceRepresentative Overview: As a Customer Service Representative you will play a crucial rolein providing exceptional support to our valued customers. You willbe the first point of contact for resolving inquiries issues andproviding information about our products and services. Yourdedication to customer satisfaction will contribute to the overallsuccess of our organization.KeyResponsibilities:
  • Respond to customerinquiries via phone email and chat
  • Resolvecustomer complaints and issues in a professional and efficientmanner
  • Provide information about productsservices and promotions
  • Process orders returnsand exchanges
  • Coordinate with other departmentsto ensure timely resolution of customerrequests
  • Update customer records and accountinformation
  • Handle customer escalations withtact and diplomacy
  • Meet and exceed customersatisfaction and service level goals
  • Identifyand escalate priority issues
  • Stay current withproduct knowledge and supportprocesses
RequiredQualifications:
  • High school diplomaor equivalent
  • Prior experience in a customerservice role preferred
  • Excellent communicationand interpersonal skills
  • Ability to navigatecomputer systems and software with ease
  • Strongproblemsolving abilities
  • Empathetic and patientdemeanor
  • Ability to multitask and prioritize ina fastpaced environment
  • Attention to detail andaccuracy
  • Willingness to work flexiblehours
  • Positive attitude and a passion forhelpingothers

communication,empathy,multitasking,teambuilding



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