Customer Service Representative REMOTE

2 weeks ago


Sany, India Capital Construction Full time
Licensed general contractor with over 30years of experience in storm damage claims. Since 2011 the team atCapital Construction has taken great pride in providing exceptionalroofing siding window and gutter updates for residential andcommercial customers. We believe in using the best productsdelivering them at competitive rates and only hiring the mostskilled and experienced professionals. Our customers expectsuperior results and it s what we expect ofourselves.
DesiredQualifications:
  • Highschool diploma general education degree orequivalent.
  • Ability to stay calm when customersare stressed or upset.
  • Comfortable usingcomputers.
  • Experience working with customersupport.

Responsibilities:
  • Maintaininga positive empathetic and professional attitude toward customers atall times.
  • Responding promptly to customerinquiries.
  • Communicating with customers throughvarious channels.
  • Acknowledging and resolvingcustomer complaints.
  • Knowing our productsinside and out so that you can answerquestions.
  • Processing orders forms applicationsand requests.
  • Keeping records of customerinteractions transactions comments andcomplaints.
  • Communicating and coordinating withcolleagues as necessary.
  • Providing feedback onthe efficiency of the customer serviceprocess.
  • Managing a team of junior customerservice representatives.
  • Ensure customersatisfaction and provide professional customersupport.

PerksandBenefits:
  • Competitivesalary.
  • Healthbenefits.
  • Flexible workarrangements.
  • Professional developmentopportunities.
  • Generous paid timeoff.
  • Retirement savingsoptions.
  • Employee discounts andperks.
  • Diversity and inclusioninitiatives.
  • Company culture andvalues.
  • Opportunities foradvancement.

communication,activelistening,problem solving,empathy,time management,productknowledge,persuasion,adaptability,computer skills,receptionistduties,multitasking,appointment scheduling,teamwork,criticalthinking,customer relationship management,relationshipbuilding,social perceptiveness,analytical thinking,culturalawareness,team building,conflict resolution,leadership,conflictmanagement,negotiation skills,stress management,decisionmaking,creativity skills,business resilience,performancemanagement,client management,vendor management,sales skills,crmsystems,organizational & writing skills,emotionalintelligence,client follow-up,problem-solving skills,social mediamanagement,negotiation,excel,technicalskillset



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