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Remote Customer Service Professional
2 weeks ago
KeyResponsibilities:
- Responding tocustomer inquiries via phone chat and email in a timely andprofessional manner
- Resolving customer issuesand complaints with patience andempathy
- Providing product informationtroubleshooting guidance and assistance with orderprocessing
- Escalating complex issues to theappropriate department forresolution
- Maintaining accurate records ofcustomer interactions and transactions
- Adheringto company policies and procedures while delivering exceptionalservice
- Identifying and implementing processimprovements to enhance the customerexperience
- Collaborating with crossfunctionalteams to address customer needs andconcerns
- Meeting and exceeding individual andteam performance targets
- Adapting to changes incustomer service technology and tools
- Followingup with customers to ensure their issues are fullyresolved
- Upselling and crossselling products orservices when opportunities arise
- Providingfeedback to management regarding customer trends and potentialissues
- Assisting in training new customerservice representatives as needed
- Maintaining apositive and professional attitude in challengingsituations
RequiredQualifications:
- High school diplomaor equivalent; additional education or certification is aplus
- Proven experience in a customer servicerole preferably in a remote or virtualenvironment
- Excellent verbal and writtencommunication skills
- Ability to effectivelynavigate multiple software applicationssimultaneously
- Strong problemsolving anddecisionmaking abilities
- Empathetic and patientapproach to resolving customer issues
- Abilityto multitask and prioritize in a fastpaced dynamic workenvironment
- Detailoriented with strongorganizational and time managementskills
- Understanding of customer serviceprinciples and practices
- Ability to adapt tochanges in processes procedures andtechnology
- Basic knowledge of CRM systems andsupport ticketing platforms
- Positive attitudeteam player and willingness to learn andgrow
- Ability to work independently with minimalsupervision
- Flexibility to work nontraditionalhours including evenings andweekends
- Experience in sales or retention is aplus
communication,multitasking,empathy,adaptability,customerservice
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