Remote Customer Service Professional

2 weeks ago


Sany, India Future Homes Full time
Overview:We areseeking a highly motivated and customerfocused individual to joinour team as a Remote Customer Service Professional. In this roleyou will be responsible for handling phone chat and email inquiriesfrom our clients and tenants. You will serve as the first point ofcontact for any questions concerns or issues they mayhave.The Remote Customer ServiceProfessional Phone Chat Email plays a crucial role in providingexceptional support to our customers through various communicationchannels. As the first point of contact this position isinstrumental in ensuring customer satisfaction and maintaining thecompanysreputation.

KeyResponsibilities:
  • Responding tocustomer inquiries via phone chat and email in a timely andprofessional manner
  • Resolving customer issuesand complaints with patience andempathy
  • Providing product informationtroubleshooting guidance and assistance with orderprocessing
  • Escalating complex issues to theappropriate department forresolution
  • Maintaining accurate records ofcustomer interactions and transactions
  • Adheringto company policies and procedures while delivering exceptionalservice
  • Identifying and implementing processimprovements to enhance the customerexperience
  • Collaborating with crossfunctionalteams to address customer needs andconcerns
  • Meeting and exceeding individual andteam performance targets
  • Adapting to changes incustomer service technology and tools
  • Followingup with customers to ensure their issues are fullyresolved
  • Upselling and crossselling products orservices when opportunities arise
  • Providingfeedback to management regarding customer trends and potentialissues
  • Assisting in training new customerservice representatives as needed
  • Maintaining apositive and professional attitude in challengingsituations


RequiredQualifications:
  • High school diplomaor equivalent; additional education or certification is aplus
  • Proven experience in a customer servicerole preferably in a remote or virtualenvironment
  • Excellent verbal and writtencommunication skills
  • Ability to effectivelynavigate multiple software applicationssimultaneously
  • Strong problemsolving anddecisionmaking abilities
  • Empathetic and patientapproach to resolving customer issues
  • Abilityto multitask and prioritize in a fastpaced dynamic workenvironment
  • Detailoriented with strongorganizational and time managementskills
  • Understanding of customer serviceprinciples and practices
  • Ability to adapt tochanges in processes procedures andtechnology
  • Basic knowledge of CRM systems andsupport ticketing platforms
  • Positive attitudeteam player and willingness to learn andgrow
  • Ability to work independently with minimalsupervision
  • Flexibility to work nontraditionalhours including evenings andweekends
  • Experience in sales or retention is aplus

communication,multitasking,empathy,adaptability,customerservice



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