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Customer Service Representative
4 weeks ago
- Manage high volumeof incoming calls and emails
- Provide accuratevalid and complete information tocustomers
- Resolve customer issues in a timelyand professional manner
- Handle customercomplaints provide appropriate solutions andalternatives
- Identify and assess customersneeds to achieve satisfaction
- Build sustainablerelationships and trust with customer accounts through open andinteractive communication
- Keep records ofcustomer interactions transactions comments andcomplaints
- Follow communication proceduresguidelines and policies
- Stay updated on productknowledge to effectively assist customers
- Workcollaboratively with team members to achieve customer satisfactiongoals
- Contribute to team efforts to meet andexceed customer service targets
- Providefeedback on the efficiency of customer serviceprocesses
- Assist with customer inquiries viasocial media platforms
- Assist with processingorders forms applications and requests
- Performother related duties asassigned
- High school diplomaor equivalent; associates or bachelors degree is aplus
- Proven customer support experience orexperience as a client servicerepresentative
- Strong phone contact handlingskills and active listening
- Familiarity withCRM systems and practices
- Customer orientationand ability to adapt/respond to different types ofcharacters
- Excellent communication andpresentation skills
- Ability to multitaskprioritize and manage time effectively
- Abilityto handle stressful situations with empathy andprofessionalism
- Problem analysis andproblemsolving skills
- Ability to work in afastpaced dynamic environment
- Strong computerskills and proficiency in MS Office
- Positiveattitude patience and willingness to learn
- Teamplayer with a high level of dedication andflexibility
- Ability to work a flexible scheduleincluding evenings and weekends
- Fluency inmultiple languages is aplus
communication,empathy,multitasking,teamwork,timemanagement,adaptability
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