Customer Service Representative

4 weeks ago


Sany, India FDF Energy Full time
Customer ServiceRepresentativeOverview:Asa Customer Service Representative you will play a crucial role inensuring customer satisfaction and loyalty. You will be the primarypoint of contact for customers addressing their inquiries resolvingissues and providing exceptional service to enhance the overallcustomer experience.KeyResponsibilities:
  • Manage high volumeof incoming calls and emails
  • Provide accuratevalid and complete information tocustomers
  • Resolve customer issues in a timelyand professional manner
  • Handle customercomplaints provide appropriate solutions andalternatives
  • Identify and assess customersneeds to achieve satisfaction
  • Build sustainablerelationships and trust with customer accounts through open andinteractive communication
  • Keep records ofcustomer interactions transactions comments andcomplaints
  • Follow communication proceduresguidelines and policies
  • Stay updated on productknowledge to effectively assist customers
  • Workcollaboratively with team members to achieve customer satisfactiongoals
  • Contribute to team efforts to meet andexceed customer service targets
  • Providefeedback on the efficiency of customer serviceprocesses
  • Assist with customer inquiries viasocial media platforms
  • Assist with processingorders forms applications and requests
  • Performother related duties asassigned
RequiredQualifications:
  • High school diplomaor equivalent; associates or bachelors degree is aplus
  • Proven customer support experience orexperience as a client servicerepresentative
  • Strong phone contact handlingskills and active listening
  • Familiarity withCRM systems and practices
  • Customer orientationand ability to adapt/respond to different types ofcharacters
  • Excellent communication andpresentation skills
  • Ability to multitaskprioritize and manage time effectively
  • Abilityto handle stressful situations with empathy andprofessionalism
  • Problem analysis andproblemsolving skills
  • Ability to work in afastpaced dynamic environment
  • Strong computerskills and proficiency in MS Office
  • Positiveattitude patience and willingness to learn
  • Teamplayer with a high level of dedication andflexibility
  • Ability to work a flexible scheduleincluding evenings and weekends
  • Fluency inmultiple languages is aplus

communication,empathy,multitasking,teamwork,timemanagement,adaptability



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