Remote Customer service representative

3 weeks ago


Sany, India Elite Metro Corp Full time
Overview:The RemoteCustomer Service Representative plays a crucial role in ourorganization as they are the first point of contact for ourcustomers. They are responsible for providing exceptional customerservice and ensuring customer satisfaction which directly impactsthe reputation and success of ourbusiness.KeyResponsibilities:
  • Manage incomingcustomer inquiries via phone email andchat
  • Identify and assess customers needs toachieve satisfaction
  • Resolve customercomplaints troubleshoot problems and provide appropriatesolutions
  • Build sustainable customerrelationships and trust through open and interactivecommunication
  • Keep accurate records of customerinteractions and transactions
  • Followcommunication procedures guidelines andpolicies
  • Take the extra mile to engagecustomers
  • Provide product and serviceinformation to customers
  • Stay up to date onproduct knowledge
  • Process orders formsapplications and requests
  • Manage and resolvecustomer complaints
  • Provide feedback on theefficiency of customer serviceprocesses
  • Support other team members asneeded
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handlecustomer inquiries and issues and provide appropriatesolutions
RequiredQualifications:
  • High school diplomaor equivalent
  • Prior experience in a customerservice role
  • Excellent communication skillsboth verbal and written
  • Strong problemsolvingabilities
  • Empathy and the ability to understandcustomers needs
  • Ability to multitask and workin a fastpaced environment
  • Adaptability andresilience
  • Proficiency in using CRM softwareand other relevant tools
  • Ability to remainprofessional and courteous with customers at alltimes
  • Strong time management and organizationalskills
  • Ability to work independently and aspart of a team
  • Attention to detail andaccuracy
  • Willingness to continuously learn andimprove
  • Flexibility in working hours asneeded
  • Experience in remote customer service isaplus

adaptability,problem-solving,multitasking,communication,empathy,crmsoftware,customer service,resilience,organizationalskills,chat,time management,communicationskills



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