Call Center Customer Service Representative Remote
4 weeks ago
- Manage largeamounts of inbound and outbound calls in a timelymanner
- Identify customers needs clarifyinformation and provide solutions
- Buildsustainable customer relationships through open and interactivecommunication
- Handle customer complaintsprovide appropriate solutions and alternatives within the timelimits
- Keep records of customer interactionstransactions comments and complaints
- Followcommunication procedures guidelines andpolicies
- Take the extra mile to engagecustomers
- Ensure customer satisfaction andprovide professional customer support
- Resolvecustomer complaints via phone email mail or socialmedia
- Provide accurate valid and completeinformation by using the rightmethods/tools
- Maintain a positive empatheticand professional attitude toward customers
- Keepcustomer satisfaction at the core of every decision andbehavior
- Work effectively within a team toensure highquality service delivery
- Meetpersonal/team qualitative and quantitativetargets
- Handle customer escalations and act asa point of contact for complexissues
- Prior experience in acustomer service or call center role
- Excellentverbal and written communication skills
- Abilityto effectively multitask and prioritize
- Strongproblemsolving abilities
- Proficiency in usingrelevant computer applications
- Ability to workremotely and adapt to differenttechnologies
- High school diploma or equivalent;college degree is a plus
- Proven track record ofmeeting or exceeding customer servicemetrics
- Ability to remain calm and professionalin stressful situations
- Strong active listeningskills
- Willingness to work flexible hoursincluding weekends and holidays
- Understandingof customer satisfaction principles andpractices
- Ability to manage timeeffectively
- Experience in resolving customercomplaints and handling difficultsituations
- Commitment to continuous learningand improvement
multitasking,customerservice,communication,adaptability
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