Call center executive
4 weeks ago
and outbound calls in a professional andcourteous manner. The executive will address customer inquiriesresolve
issues and provide accurate information aboutproducts or services. They must possess excellentcommunication
skills be highly customeroriented and havethe ability to handle challenging situations with empathyand
patience. The Call Centre Executive will workcollaboratively with team members to meet performance goalsand
maintain a high level of customersatisfaction.
Responsibilities:
Handleincoming calls in a prompt and professional manner addressingcustomer inquiries resolving
issues and providingappropriate solutions
Make outbound calls to follow upwith customers gather information and conduct surveys ormarket
research as and when required
Provideaccurate and uptodate information about products services andcompany policies to customers
Maintain a thoroughunderstanding of product knowledge and stay updated with anychanges or updates
Identify and escalate complex issuesor complaints to the appropriate department or supervisorfor
resolution
Document all customerinteractions including details of inquiries complaints or commentsaccurately
and comprehensively in the CRMsystem
Meet or exceed individual and team targets suchas call handling time customer satisfaction scores etc
Collaborate with team members and supervisors to continuouslyimprove processes and enhance the
overall customerexperience
Adhere to company policies procedures andquality standards to ensure consistency and efficiencyin
service delivery
Stay updated withindustry trends and best practices in customer service and callcenter operations
Requirements:
A Graduate orequivalent diploma. A degree in a relevant field is aplus
Proven experience in a customer service or callcenter role is preferred
Excellent verbal and writtencommunication skills in English Hindi and Local language.Additional
languages are a plus
Strongproblemsolving skills with the ability to think quickly and offereffective solutions
Ability to remain calm and composedin highpressure situations and handle customer complaintsor
difficult interactions with empathy andprofessionalism
Proficient computer skills andexperience using CRM systems or call center software
Strong multitasking and organizational abilities to manage multipleinquiries and tasks simultaneously
Flexibility to workin shifts including evenings weekends and holidays asrequired
Positive attitude team player mentality andwillingness to adapt to changing customer needs Strong work ethic punctuality andreliability
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