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Customer Care Representative
7 days ago
The Customer Care Representative holds a key role in our team, being the primary connection point with our clients. They are tasked with delivering top-notch customer support, addressing inquiries, and ensuring client contentment. This position is vital for nurturing solid customer bonds and safeguarding the standing of the company.
Key Responsibilities:
- React to customer queries through calls, emails, and chats.
- Execute Mystery calls.
- Produce daily and monthly reports.
- Solve customer concerns and grievances professionally.
- Offer precise details regarding products and services.
- Manage orders, returns, and exchanges.
- Promote additional products and services.
- Record customer communications and transactions.
- Collaborate with other departments to guarantee customer contentment.
- Recognize and escalate urgent matters.
- Achieve and surpass customer service targets.
Required Qualifications:
- High school diploma or equivalent.
- Prior experience in customer service or a related domain.
- Outstanding communication and interpersonal abilities.
- Effective problem-solving skills.
- Demonstrating empathy and patience.
- Proficient in utilizing customer service tools and software.
- Familiar with product and service offerings.
- Working knowledge of CRM systems and call center procedures.
Call center procedures, empathy, interpersonal skills, problem-solving, communication, CRM systems, patience, multitasking
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