Customer Care Representative

7 days ago


Sany, India Suvidha Sewa Pvt. Ltd. Full time
Overview:

The Customer Care Representative holds a key role in our team, being the primary connection point with our clients. They are tasked with delivering top-notch customer support, addressing inquiries, and ensuring client contentment. This position is vital for nurturing solid customer bonds and safeguarding the standing of the company.


Key Responsibilities:
  • React to customer queries through calls, emails, and chats.
  • Execute Mystery calls.
  • Produce daily and monthly reports.
  • Solve customer concerns and grievances professionally.
  • Offer precise details regarding products and services.
  • Manage orders, returns, and exchanges.
  • Promote additional products and services.
  • Record customer communications and transactions.
  • Collaborate with other departments to guarantee customer contentment.
  • Recognize and escalate urgent matters.
  • Achieve and surpass customer service targets.

Required Qualifications:
  • High school diploma or equivalent.
  • Prior experience in customer service or a related domain.
  • Outstanding communication and interpersonal abilities.
  • Effective problem-solving skills.
  • Demonstrating empathy and patience.
  • Proficient in utilizing customer service tools and software.
  • Familiar with product and service offerings.
  • Working knowledge of CRM systems and call center procedures.

Call center procedures, empathy, interpersonal skills, problem-solving, communication, CRM systems, patience, multitasking



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