Junior Technical Consultant-Sales Customer Care

2 months ago


Sany, India Suvidha Sewa Pvt. Ltd. Full time
Customer care in the automobilesales role involves providing excellent service and support tocustomers throughout the sales process andbeyond.
Responsibilities:
  1. Greetcustomers warmly and courteously assistthem.
  2. Understand customer needs and provideaccurate information about available automobiles and salespromotions.
  3. Guide customers through the salesprocess including test drives and vehicledemonstrations.
  4. Handle inquiries via phoneemail and inperson interactions promptly andprofessionally.
  5. Maintain knowledge of productfeatures specifications and pricing to effectively communicate withcustomers.
  6. Collaborate with sales team toensure seamless customer experience from inquiry topurchase.
  7. Address customer concerns and resolvecomplaints effectively to ensure satisfaction andretention.
  8. Follow up with customers postsale toensure their needs are met and gather feedback for continuousimprovement.
  9. Process sales transactionsaccurately and efficiently adhering to company policies andprocedures.
  10. Stay updated on industry trends andcompetitor offerings to provide informed recommendations tocustomers.

Qualifications:
  1. BachelorsRunning.
  2. Minimum 6 months of experience inrelevant field.
  3. Must have a validdriving license and twowheeler on theirown.

Note:Male candidates arepreferred.


interpersonalcommunication,inquiries handling,sales promotions,competitoranalysis,customer experience,product knowledge,salesprocess,customer satisfaction,customer care,industry trends,clearcommunications,automobiles,salestransactions



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