Customer Care Officer
1 month ago
Customer CareOfficer Chengalpattu
Exp: 1 2 yrs Edu: Any Degree
Package:12 15 K
Skills : System Handling CustomerAcquisition
Click to Apply :
Qualifications and Skills
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Junior: 1 to 3 years of experiencein customer service or a related field
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Excellent communication and interpersonalskills
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Strongproblemsolving and decisionmaking abilities
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Proficiency in MS Office applications
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Good typing skills andattention to detail
Ability to prioritize and manage multiple tasks
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Experience in system administrationis a plus
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Ability towork independently and in a team
Strong organizational and time management skills
Roles and Responsibilities
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Responding to customer inquiries viaphone email and inperson
Providing accurate information and assistance to customers
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Addressing and resolvingcustomer complaints and concerns in a professional manner
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Maintaining records ofcustomer interactions and transactions
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Coordinating with other departments to ensureprompt resolution of customer issues
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Assisting in the development and improvement ofcustomer service processes
Performing general administrative tasks such as data entryand document management
Preparing reports and presentations as needed
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Ensuring confidentiality andprivacy of customer information
Maintaining a positive and friendly attitude towardscustomers at all times
System handling,CustomerAcquisition
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