Customer Relationship Manager
3 weeks ago
KeyResponsibilities:
- Correspond withinternational clients via email and other online channels for salesand other
- queries.
- Supervise themanagement tracking and dispatch of orders for international andnation clients.
- Establish followup and feedbackloop with client and head office.
- Liaise withhead office factory and international clients to establishefficient communication and
- workflow.
- Develop andmaintain customer database and salesdatabase.
- Facilitate tea tasting sessions forinternational buyers and enthusiasts.
- Trackfactory & head office stock of teainventory
RequiredQualifications:
- Demonstrated abilityto communicate present and influence credibly and effectively atall levels of the organization
- Experience indelivering clientfocused solutions based on customerneeds
- Excellent listening and negotiationskills
- Strong verbal and written communicationskills
- Comprehensive writtenEnglish
- Ability to manage multiple projectswith a sense of urgency
- Detailoriented andexcellent organizational skills
- Selfmotivatedand able to thrive in a resultsdrivenenvironment
- Customer service orientation andproblemsolvingskills
communication,negotiation,projectmanagement,workflow management,sales databasemanagement,international communication,organization,customerservice,customer service orientation,customer databasemanagement,problem-solving
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