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Customer Relationship Manager

4 weeks ago


sany, India Suvidha Sewa Pvt. Ltd. Full time
Overview: The CustomerRelationship Manager plays a crucial role in maintaining positiverelationships with clients ensuring their satisfaction andultimately contributing to the companys success. This role isessential in managing the communication and interactions betweenthe organization and itscustomers.
KeyResponsibilities:
  • Correspond withinternational clients via email and other online channels for salesand other
  • queries.
  • Supervise themanagement tracking and dispatch of orders for international andnation clients.
  • Establish followup and feedbackloop with client and head office.
  • Liaise withhead office factory and international clients to establishefficient communication and
  • workflow.
  • Develop andmaintain customer database and salesdatabase.
  • Facilitate tea tasting sessions forinternational buyers and enthusiasts.
  • Trackfactory & head office stock of teainventory

RequiredQualifications:
  • Demonstrated abilityto communicate present and influence credibly and effectively atall levels of the organization
  • Experience indelivering clientfocused solutions based on customerneeds
  • Excellent listening and negotiationskills
  • Strong verbal and written communicationskills
  • Comprehensive writtenEnglish
  • Ability to manage multiple projectswith a sense of urgency
  • Detailoriented andexcellent organizational skills
  • Selfmotivatedand able to thrive in a resultsdrivenenvironment
  • Customer service orientation andproblemsolvingskills

communication,negotiation,projectmanagement,workflow management,sales databasemanagement,international communication,organization,customerservice,customer service orientation,customer databasemanagement,problem-solving


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