Call Center Executive

2 months ago


Sany, India Zigsaw Full time
Overview:As a CallCenter Executive at our Company Name location in Location you willplay a crucial role in delivering exceptional customer service. Youwill be responsible for handling inbound and outbound callsaddressing customer inquiries and resolving issues ensuring apositive customer experience. Your contribution will directlyimpact our companys reputation and customersatisfaction.KeyResponsibilities:
  • Handle incoming andoutgoing calls professionally andefficiently
  • Listen and respond to customerinquiries and concerns
  • Provide accurateinformation about products and services
  • Assistcustomers in resolving issues and escalating wherenecessary
  • Meet and exceed customer serviceexpectations and standards
  • Maintain customerrecords by updating account information
  • Conductfollowup calls to customers whennecessary
  • Adhere to call center performancemetrics and KPIs
  • Collaborate with team membersto achieve collective goals
  • Use CRM software tomanage customerinteractions
RequiredQualifications:
  • High school diplomaor equivalent
  • Prior experience in a customerservice or call center role
  • Excellent verbaland written communication skills
  • Strongproblemsolving abilities and attention todetail
  • Ability to multitask and work in afastpaced environment
  • Good organizational andtime management skills
  • Proven ability to workeffectively in a team
  • Proficiency in using CRMsoftware and basic computer skills
  • Ability toremain calm and professional underpressure
  • Understanding of call centerperformance metrics andKPIs

problem-solving,crmsoftware,computer skills,customer,outbound calls,inboundcalls,teamwork,communication,communication skills,customerservice


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