Call Centre Manager

1 month ago


Sany, India Randstad India Full time
  • Provenexperience as call center manager or similarposition

  • Experience in customer service isrequired

  • Knowledge of performance evaluation and customerservice metrics

  • Solid understanding of reporting and budgetingprocedures

  • Experience in basic financial analysis(costeffectiveness costbenefit etc.)

  • Proficient in MS Officeand call center equipment/software programs

  • Outstanding communicationand interpersonal skills

  • Excellent organizational and leadership skillswith a problemsolving ability

  • Positive andpatient

  • High school diploma or equivalent; Higher degreein a relevant discipline will be appreciated

  • Certified Call CenterManager (e.g. CCCM) or equivalent qualification is aplus



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