Customer Support Agent Dutch speaking

1 week ago

Sany, India Careerxtra Full time
We are working with a leadingOutsourcing/BPO company that is looking to recruit a Dutch speakingTechnical Customer Support Advisor to join their team. Location: ClujNapoca(office based/hybrid) or Remote inRomaniaEmployment type:FulltimeRemuneration: Base salaryperformance bonus. DUTIES ANDRESPONSIBILITIES:
  • Communicatewith customers using various channels
  • Respondto customers queries in timely and efficientmanner
  • Ensure customer satisfaction and provideprofessional customer support
  • Assist users withpresales general inquiries and technical support issues via phoneand email
  • Handle customer complaints provideappropriate solutions and alternatives within the time limits andfollow up to ensure resolution
  • Able to identifywhen the issue should be reassigned to another department or moresenior representative
  • Collaborate with otherspecialists to solve or properly close helptickets
  • Listen to the customers uniquesituation and acknowledge their needs
  • Go beyondthe customers service expectations so they will remember and sharetheir great experience
  • Keep records of customerinteractions comments and complaints and in line with internalprocedures.
REQUIREMENTS:
  • Native/fluentin Dutch both oral and written. Fluent inEnglish
  • Excellent writing and verbalcommunication skills to simplify technical language fornontechnical users
  • Resourceful and stressresilient personality that can adapt and remain calm in allsituations
  • Ability to meet tight deadlines withminimum supervision and in timelymanner
  • Ability to work independently whilebeing a team player at the same time
  • Customeroriented role experience will be considered as anadvantage.
BENEFITS:
  • Excellentremuneration package based on experience skills andperformance
  • Be part of a dynamic and creativeteam with positive and friendlyatmosphere
  • Guidance and tools to reach yourfull potential
  • Private Healthinsurance
  • Monday Friday in rotation shiftsbetween 9.30am and 9pm
  • Relocation package andassistance
  • This position can be done remote(within Romania) hybrid or officebased.

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