Current jobs related to Customer Service Supervisor Polish Dutch Flemish orNorwegian speaking - Sany - Careerxtra

  • Dutch speaking Content Reviewing Assistant

    1 month ago

    Sany, India Careerxtra Full time

    We are working with a leadingOutsourcing/BPO company that is looking to recruit a DutchspeakingVideo Content Analyst for their office in Lisbon. The employeewould watch reported videos on a wellknown streaming platform andwould make decisions regarding theirbanning. Location:Lisbon PortugalEmployment type:FulltimeRemuneration: BasesalaryDUTIES...

  • Dutch speaking customer advisor

    4 weeks ago

    Sany, India FCI Full time

    Out client is looking for fluent Dutchspeakers to work as customer support advisors.ResponsibilitiesProvidingtechnical support designed in a B2B approach to adapt to ourclients needs to sustain and expand theirbusinesses.Support assistance requestsonFamily Apps & AdvertisingServices.Customer contacts with challengingquestions/requests by Email andChatConvert...

  • Social Media

    3 weeks ago

    Sany, India SmartRecruitments Full time

    We are recruiting on behalf of our client aworld s leading outsourcing company that provides services relatedto customer/technical support and content moderation. It is presenton many European markets Portugal included. You will be signing thecontract directly with the Portugueseemployer.Abouttheproject:Youwill be providing services for an American...

  • Netflix - Customer Support with Dutch

    1 month ago

    Sany, India SmartRecruitments Full time

    About theproject:Youwill be working for Netflix a subscriptionbased streaming servicethat allows our members to watch TV shows and movies on aninternetconnected device. For that project you can work remotely(homeoffice) from any place inGreece!YourResponsibilities:Respondto customer inquiriesTroubleshoot and resolvestreaming issuesProvide information...

  • Customer Advisor with Dutch in Portugal

    4 weeks ago

    Sany, India SmartRecruitments Full time

    Work place:LisbonReloctionpackageprovidedWeare seeking a detailfocused customeroriented and professional CallCentre Representative to join ourteam!Theideal candidate does not need to have previous experience in asimilar role but a fluent level of Dutch isrequired.Theaim of the role is to keep customer satisfaction at the heart ofeverything you do. The focus...

  • Customer Support with Polish

    3 months ago

    Sany, India SmartRecruitments Full time

    Our client is an outsourcing company amarket leader in customer servicerelated services. They cooperatewith giants such as Google Ads Western Union Tik Tok and Facebookproviding exemplary assistance to customers on a dailybasis.Yourresponsibilities:Receivingincoming calls or messages from customers seeking information orneeding support in solving various...

  • Customer Support with Polish

    2 months ago

    Sany, India SmartRecruitments Full time

    Yourtasks:Handleincoming user requests via telephone email andchat.Log call details into case managementsystems and provide responses and resolutions within SLA tocustomers.Aim for the highest CustomerSatisfaction Survey scores by actively updating customers on statusand resolution progress.Deliver highcalibercustomer service for postsales requests including...

  • Fraud Prevention Agent with Dutch

    2 months ago

    Sany, India SmartRecruitments Full time

    Back officepositionHomeofficein PortugalWe arerecruiting on behalf of our client a worlds leading outsourcingcompany that provides services related to customer/technicalsupport and content moderation. It is present on many Europeanmarkets Portugal included. You will be signing the contractdirectly with the Portuguese employer.TheFraud Prevention Agent is...

  • Trust safety and investigator

    4 weeks ago

    Sany, India FCI Full time

    Out client is looking for fluent Polishspeakers to work as a Trust and Safety Investigator inLisbon.ResponsibilitiesoReview and assess escalated cases for potential policy violationsor safety concerns;o Respond to Client scustomers inquires via phonehelpdesk and livechat;o Perform outbound calls during theinvestigation to collect proofs of their complains...

  • Customer Service Supervisor

    1 month ago

    Sany, India Randstad India Full time

    CSS will be responsible forfollowings (KRA): Act as abridge to handle escalation between fleet center ground staff andcustomers Monitor and ensure quality PDperformance on the allotted ground. Performing surprise fleet audits on monthly basis andhighlighting good practices followed and lapses in service deliveryfrom agreed SLA and TAT Helping in setup ofnew...

  • Sales Ads Specialist Polish Speaker

    1 month ago

    Sany, India TOPTALENT Full time

    TopTalent Recruitment Agency is working witha leading Outsourcing/BPO consultancy that assists businesses increating positive interactive and successful customer interactionsusing a blend of human touch and technology. Together were lookingfor a Polishspeaking Sales Ads Specialist to join their team inGdask. WORK MODELOn site DUTIES...

  • Turkish speaking customer advisor

    4 weeks ago

    Sany, India FCI Full time

    Out client is looking for fluent Turkishspeakers to work as customer support advisors inLisbon.ResponsibilitiesProvidingtechnical support designed in a B2B approach to adapt to ourclients needs to sustain and expand theirbusinesses.Support assistance requests onFamily Apps & AdvertisingServices.Customer contacts with challengingquestions/requests by Email...

  • Italian speaking customer advisor

    4 weeks ago

    Sany, India FCI Full time

    Out client is looking for fluent Italianspeakers to work as customer support advisors inLisbon.ResponsibilitiesProvidingtechnical support designed in a B2B approach to adapt to ourclients needs to sustain and expand theirbusinesses.Support assistance requestsonFamily Apps & AdvertisingServices.Customer contacts with challengingquestions/requests by Email...

  • Vietnamese speaking Hostess

    3 weeks ago

    Sany, India Careerxtra Full time

    Are you willing to relocate and join aThriving Gaming Studio in Romania (With fullrelocation supportprovided)Do you have apassion for entertaining and engaging audiences Are you fluent inVietnamese and English If so we want to hearfrom you!Weare working with a leading B2B solution provider seekingenthusiastic Vietnamesespeaking Gaming Presenters to join...

  • Custom Service Representative

    2 months ago

    Sany, India Acme Services Private Limited Full time

    JobResponsibilities: Customer Interaction:Communicate with customers via phone email and chat demonstratingempathy active listening and professionalism at alltimes. Issue Resolution: Identify customer concerns andfind effective solutions aiming for firstcontact resolutionwhenever possible while adhering to company policies andguidelines. Product...

  • Customer Service Representative

    2 weeks ago

    Sany, India fortescue Full time

    OverviewThe role of aCustomer Service Representative is crucial to the organization asthey act as the first point of contact for customers providingassistance and resolving inquiries ultimately contributing tocustomer satisfaction and retention. They play a pivotal role inmaintaining positive customer relationships and contributing to theoverall success of...

  • Customer Service ociate

    2 weeks ago

    Sany, India TCP Corps Full time

    OverviewThe CustomerService Associate plays a crucial role in ensuring customersatisfaction and fostering positive relationships with clients.They are responsible for addressing customer inquiries resolvingissues and providing exceptional service to maintain customerloyalty.KeyresponsibilitiesRespondto customer inquiries via phone email or inperson in a...

  • Customer Service Representative

    2 months ago

    Sany, India Trick Dog Technology Full time

    OverviewThe CustomerService Representative plays a crucial role in the organization asthe primary point of contact for customers. They are responsiblefor providing exceptional customer service resolving inquiries andensuring customer satisfaction.KeyResponsibilitiesResponding tocustomer inquiries via phone email andchatResolving customer complaints and...

  • Customer Service Representive

    2 weeks ago

    Sany, India Forty 8 Hundred Caribbean Restaurant &Lounge Full time

    Overview:The CustomerService Representative plays a crucial role in the organizationserving as the primary point of contact for customers. This role isvital in ensuring customer satisfaction resolving issues promptlyand maintaining positive customer relationships. The CustomerService Representative also contributes to the companys reputationand success by...

  • Customer Service Representative

    4 weeks ago

    Sany, India Rotolo's Pizzeria Full time

    Overview:The CustomerService Representative plays a crucial role in our organization asthey are the primary point of contact for our customers. They areresponsible for providing exceptional customer service resolvinginquiries and ensuring customer satisfaction. Their ability toeffectively communicate problemsolve and empathize with customersdirectly impacts...

Customer Service Supervisor Polish Dutch Flemish orNorwegian speaking

4 months ago

Sany, India Careerxtra Full time
We are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga.
Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:
  • Tomotivate develop and mentor team members in a dynamically changingenvironment
  • Drive process performance toachieve and exceed SLA deliverables according to associatesbalanced scorecards
  • Meet shrinkage productivityand attrition targets
  • Manage/takeaccountability for dips in performance with adequate reinforcementplans proactively
  • Ensure effective andconsistent communication with internal and externalcontacts
  • Manage and delegate daily volumeswithin the team and coordinate activities to ensure daily BAUdelivery is in line with customer KPIs
  • Keep adetailed understanding of processes/SOPs run by the team andability to bring in improvements and efficiencies withinoperations
  • Create a mode of operations to beadhered to by team members in order to maintain good routine andorderliness
  • Conduct team huddles to discussprocess updates feedback and key focus points for theday
  • Answer and manage client queries/complaintsacross LOBs rectify issues and liaise with appropriate departmentsto handle complex issues in a bid to provide more effectivesolutions
  • Mentor team in process &quality parameters conduct live/remote audits of clientinteractions
  • Perform root cause analysis toidentify key defects and create action plans/goals toimprove
  • Provide direct customer support callsanswer live chats and/or social media from customers to providequick resolution of issues and questions or may provide assistanceto a team member
  • Create publish and maintainoperationsrelated reports in a timelymanner
  • Discover training needs and support intraining to provide necessary coaching on theground
  • Collaborate with different supportgroups Recruitment Training Quality HR Workforce to improve agentprofiling and performance
  • Consider anyadditional ad hoc tasks that may contribute to operational needsbetter service to the client or improvement to theKPI
  • Adhere to company and customer procedurespolicies confidentiality guidance and data protectionlegislation
  • Record case resolutions in thecontact center tool based on client communication via phone emailchat etc.
REQUIREMENTS:
  • ProficientPolish Dutch Flemish or Norwegian speaking (C1) and fluent inEnglish (B2) language both verbal andwritten
  • At least 1 year of a BPO/call centreexperience as a Team Leader
  • Willingness torelocate to Riga or already residing there
  • EUcitizenship or valid work permit forLatvia
  • Computer literacy with a minimum typingskill of 50 wpm with 90% accuracy
  • Excellentpeople management skills should have experience in previousroles
  • Good experience in MS Office Word Exceland PowerPoint
  • Strong experience inpresentation skills
  • Excellent communication andcustomer service skills
  • Excellent analyticaland problemsolving capabilities
  • Ability todrive initiatives in the team with creativity and a longtermvision
  • Experience in initiating andimplementing processimprovements

OFFER:
  • Paidstartup training and professional developmentsessions
  • 8 hours shifts within the lineoperating hours 9 19 from Monday to Friday and 9 18 on Saturday andSunday
  • Relocation support
  • Adynamic and diverse job in a pleasant and modernenvironment
  • Opportunities for personal andprofessional development
  • Teambuildingactivities

english languageproficiency,leadership technique,bpo/call centreexperience,norwegian,dutch speaking,technical support,analyticalcapabilities,english,customer service,norwegianspeaking,problem-solving,dutch,bpo,computer literacy,peoplemanagement,typing speed and accuracy,problem-solvingskills,chat,process improvements,on-call support,skills,call centeradministration,training,excel,drive,presentation skills,msoffice,team management,motivation,english language,problemsolving,bpo experience,team leaderexperience,teamwork,operations,powerpoint,email,communicationskills,team leader,customer support,communication,serviceorientation,eu citizenship,analytical,word,onlinesupport,polish,leadership,flemish,process improvement,customerservice skills,call centre experience,teamleadership,problem-solving capabilities,analytical skills,polishspeaking,flemish speaking,customer