Associate Renewal Support Specialist
4 weeks ago
Complete full and partialRMAs (return material authorization)
Create Zero ValueOpportunities/Quotes where required
Investigate andresolve Premium Support issues
Solve ISV cases &where required create opportunities and quotes
Log SMAX(IT help) tickets where there are complications
Providetesting support for IT releases
Ensure that bothtransactional and aggregated data are timely accurate organizedand
accessible.
Ensure recorded transactionsand customer information is appropriately secure andthat
data retrieval and reporting capabilities meet theneeds of internal renewals operational
support deliveryand audit teams and in accordance with local legal complianceand
company policy requirements.
Assistingwith renewal Quote Generation where issues arise and support theRenewal
Account Representatives as and whenrequired.
Education and Experience Required:
University degree with recommended focus in business or finance or2 years of relevant
business experience
Typically 2 years of experience in a related field
Knowledge and Skills:
Good communication skills (e.g.written verbal presentation); mastery in English andlocal
language as well as other languages asrequired.
Intermediate knowledge of internal processesand policies.
Developed understanding of local legalcompliance issues.
Strong problemsolving and analyticalskills.
Good teamwork skills.
Intermediatetime management skills.
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