L3 Technical Support Specialist

3 weeks ago


sany, India ACS Consultancy Services Full time

Title : L3 TechnicalSupport Specialist

Location :Albany NY (Hybrid)

We are currently seekingcandidates who meet the following qualifications.

Key Responsibilities:

  • Collaborate with agencies/business areas tounderstand business requirements and translate them into technicaland security infrastructure specifications resulting inarchitecture design documentation covering data flows systeminterfaces authentication methods etc.
  • Designsolution document configure and implement enterprise systemarchitecture for both Commercial Off the Shelf (COTS) businessapplications and various enterprise systems.
  • Serve as a Server Administrator at the Application Layerperforming installation configuration troubleshooting and L3Operational/Technical support of COTS business applications onWindows OS platforms IIS Tomcat WebLogic and CertificateServices.
  • Provide L3 Analytical and Technicalsupport for COTS/business application interfaces & systeminterconnects including network firewall software F5 and LoadBalancing technologies to diagnose and resolve connectivityissues.
  • Configure integrate and troubleshootAuthentication services including technologies like ActiveDirectory Single SignOn (SSO) with SAML v2.0 and OpenID Connect forvarious OnPrem SaaS or Cloud systems.
  • Leadefforts in deprecating remediating migrating replatforming andmodernizing legacy systems to address vulnerabilities and meetmodernization goals considering data and integrationrequirements.
  • Utilize scripting automation andsystem integration technologies such as PowerShell WMI Akana RESTAPIs GIT and Azure DevOps to automate and administer applicationmaintenance tasks.
  • Work in an Agile projectmanagement environment utilizing tools like Azure DevOps JIRA andServiceNow and following methodologies like Scrum and Kanban toeffectively execute on technical deliverables.
  • Proven experience in all aspects mentioned aboveincluding collaboration with business stakeholders systemarchitecture design server administration technical supportauthentication services configuration legacy system modernizationscripting automation and Agile project management.
  • Strong proficiency in technologies such as Windows OSplatforms IIS Tomcat WebLogic Active Directory SAML v2.0 PowerShellREST APIs GIT and Azure DevOps.
  • Excellentcommunication skills and the ability to work effectively in ahybrid work environment.
    If youmeet these qualifications please submit your application via linkprovided in Linkedin.
    Kindly do not call the generalline to submit your application.


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