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Digital Support Specialist Entry Level
1 week ago
Responsibilities:1.Respond to customer inquiries via email chat or phone regardingdigital products or services.2. Troubleshoottechnical issues and provide solutions to customers in a timely andprofessional manner.3. Guide customersthrough product features and functionalities to enhance their userexperience.4. Document and track customerinteractions and issue resolutions in the companys CRMsystem.5. Collaborate with other teammembers to escalate complex issues and follow up onresolution.6. Assist in creating andupdating support documentation and knowledge basearticles.7. Stay uptodate on product updatesand changes to provide accurate information tocustomers.8. Provide feedback to the productdevelopment team based on customer interactions andfeedback.
Requirements:1.High school diploma or equivalent; additional education in computerscience or related field is a plus.2. Strongproblemsolving skills and ability to troubleshoot technicalissues.3. Excellent communication skillsboth written and verbal.4. Customerfocusedmindset with a passion for helping others.5.Basic knowledge of digital technologies software applications andtroubleshooting techniques.6. Ability towork independently and collaboratively in a teamenvironment.7. Prior customer serviceexperience is preferred but notrequired.
Benefits:1.Competitive starting salary with opportunities for growth andadvancement.2. Health dental and visioninsurance coverage.3. Paid time off andholidays.4. Training and professionaldevelopment opportunities.5. Collaborativeand supportive work environment.6. Employeediscounts on company products/services.7.Potential for performancebased bonuses orincentives.
JoinWhitwerx LLC as a Digital Support Specialist and kickstart yourcareer in the dynamic field of digital customer support with acompany committed to innovation and customersatisfaction.
communication,troubleshooting,digital,customerservice,crm,digital technologies,customer support,skills,technicalassistance,customersatisfaction,customer,problem-solving
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