Global Technical Sales Support

3 weeks ago


Sany, India Randstad India Full time

You join our group of global specialists for MQ andClinical products. You provide expertlevel technical supportdeliver product trainings and support products along their completelifecycle.

ESSENTIAL DUTIES ANDRESPONSIBLITIES

You provide Technical Support toworldwide colleagues (sales support and service) distributors andcustomers. This includes answering inquiries providing applicationsupport investigating and troubleshooting technical issues. Youhandle complaints in collaboration with otherdepartments;

You carefully document yoursupport activities and also collect analyze and communicate datarequired for analysis of product performance. You manage andmaintain our product knowledge database;

Youoccasionally provide onsite support during customer demosinstrument installations or troubleshooting;

You create manage and deliver product training inhouse and in thefield worldwide;

You support products byworking with marketing R&D and production during all stages ofthe product lifecycle;

You take part in globalprojects to develop processes tools and to launch newproducts.

EDUCATION AND/OR EXPERIENCE

You hold anacademic degree in natural science engineering or a comparablescientific education a PhD is a plus;

Provenexperience in different biological fields like cell biologyimmunology hematology neurology or stem cells is essential.Experience with flow cytometry cell culture functional assaystransfusion medicine or cell processing is an advantage.


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