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Technical Account Manager

4 months ago

Sany, India True Tech Professionals Full time
Job brief
We are looking for aqualified technical account manager to oversee and addressour
customers technical needs. You will provide accuratetechnical service before and after the
point of saleensuring customer satisfaction. As aTechnical account manager you should be a techsavvy professionalable to explain technical details andrequirements to a nontechnical audience. You should also beresults
driven and aspire to achieve specificgoals. Ultimately you should be able toprovide technical product and business knowledge to
support sales process and strengthen customerrelationships. Responsibilities
Provide technical support for customers to support presales andpostsales
processes
Address allproductrelated queries on time
Train customers to useproducts effectively
Provide developers with customersfeedback to help identify potential new features
orproducts
Report on product performance
Identify solutions to reduce support costs
Analyzecustomers needs and suggest upgrades or additional features to meettheir
requirements
Liaise with the salesdepartment to win new business and increase sales
Establish best practices
Keep track of sales performancemetrics Requirements and skills
Proven work experience as a technical account manager
Solid technical background with hands on experience in digitaltechnologies
Familiarity with software and frontenddevelopment
Nodejs and React Knowledgerequired
An ability to gasp customers needs and suggesttimely solutions
Excellent verbal and writtencommunication skills
Strong analytical andproblemsolving skills BSc degree inComputer Science or relevant field