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Account Manager

4 months ago

Sany, India Algotale Full time
OverviewAn AccountManager plays a crucial role in the organization by serving as theprimary point of contact for clients managing their accounts andensuring satisfaction with products and services. This position isvital for building and maintaining strong client relationshipsdriving revenue and fostering businessgrowth.
Keyresponsibilities
  • Build and maintainstrong longlasting client relationships
  • Developtrusted advisor relationships with key accounts customerstakeholders and executive sponsors
  • Ensure thetimely and successful delivery of our products and solutionsaccording to customer needs andobjectives
  • Negotiate contracts and closeagreements to maximize profits
  • Forecast andtrack key account metrics
  • Identify and growopportunities within territory and collaborate with sales teams toensure growth attainment
  • Assist with highseverity requests or issue escalations asneeded
  • Collaborate with sales and marketingteams to expand revenue growthopportunities
  • Develop account expansionstrategies
  • Handle and resolve customercomplaints and inquiries
  • Prepare reports onaccount status
  • Act as the liaison betweencustomers and internal teams
  • Coordinate withcrossfunctional teams to improve the entire customerexperience
  • Establish and oversee execution ofclient account plans
  • Manage and ensure customersatisfaction and retention
Requiredqualifications
  • Bachelors degree inBusiness Administration Marketing or relevantfield
  • Proven work experience as an AccountManager Key Account Manager Sales Account Manager Junior AccountManager or relevant role
  • Demonstrable abilityto communicate present and influence credibly and effectively atall levels of the organization including executive andClevel
  • Experience in delivering clientfocusedsolutions based on customer needs
  • Provenability to manage multiple projects at a time while paying strictattention to detail
  • Excellent listeningnegotiation and presentation abilities
  • Strongverbal and written communicationskills
  • Experience in delivering clientfocusedsolutions to customer needs
  • Proven ability tojuggle multiple account management projects at a time whilemaintaining sharp attention to detail
  • CRMsoftware experience such as Salesforce Zoho orHubSpot
  • Proficient in MSOffice
  • Experience with customer service andrelationship management
  • Understanding of salesperformance metrics
  • Time management andplanning skills
  • Proven work experience as anAccountManager

sales,communication,negotiation,clientmanagement