Customer Support Service

2 months ago


Sany, India Randstad India Full time

CSS will be responsible forfollowings (KRA):

  • Act as abridge to handle escalation between fleet center ground staff andcustomers
  • Monitor and ensure quality PDperformance on the allotted ground.
  • Performing surprise fleet audits on monthly basis andhighlighting good practices followed and lapses in service deliveryfrom agreed SLA and TAT
  • Helping in setup ofnew workshop under WeMaintain and WeCheck offers and validatinginitial workshop setup work.
  • Act as a fieldvalidator for miscellaneous overheads expenses at workshops andasset condition.
  • Support STU business byperforming PDs at prospect customers.
  • Performaudit at Retread centres and TL repair centers and lend BD supportto the concerned team.

Their performance shall be judges on basis offollowing KPI achievement at allotted customers:

  • Service Parameters withregard to:
    • Data quality
    • Health Score improvement
    • Number ofinspections
  • Number offleet audits performed on monthly basis
  • Quality of PD performed by FTs on ground.
  • Feedback of sales team.



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