Customer Service Executive

4 weeks ago


Sany, India Acme Services Private Limited Full time
Roles &Responsibilities:
  1. Develop and implement strategiesto enhance postsales customer experience andsatisfaction.
  2. Serveas the primary point of contact for customers postsales handlinginquiries concerns and feedback via phone email chat and socialmedia channels.
  3. Assist customers with productrelatedquestions troubleshooting and technical support escalating complexissues to the appropriate teams whennecessary.
  4. Documentall customer interactions and maintain accurate records in the CRMsystem updating customer profiles and order histories asneeded
  5. Collaboratewith the sales and customer service teams to ensure seamlesstransition from sales to postsales support.
  6. Proactively reach out to customers to gatherfeedback assess satisfaction levels and identify areas forimprovement
  7. Excellentcommunication skills both verbal and written with the ability toconvey information clearly andprofessionally.


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