Customer Service Executive

3 weeks ago


sany, India Acme Services Private Limited Full time
Roles &Responsibilities :
  • Develop and implement strategiesto enhance postsales customer experience andsatisfaction.
  • Serveas the primary point of contact for customers postsales handlinginquiries concerns and feedback via phone email chat and socialmedia channels.
  • Assist customers with productrelatedquestions troubleshooting and technical support escalating complexissues to the appropriate teams whennecessary.
  • Documentall customer interactions and maintain accurate records in the CRMsystem updating customer profiles and order histories asneeded
  • Collaboratewith the sales and customer service teams to ensure seamlesstransition from sales to postsales support.
  • Proactively reach out to customers to gatherfeedback assess satisfaction levels and identify areas forimprovement
  • Excellentcommunication skills both verbal and written with the ability toconvey information clearly andprofessionally.


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