Customer Service Sales Executive

4 weeks ago


sany, India Acme Services Private Limited Full time
JobResponsibilities: Customer Interaction: Interactwith customers and prospects through various channels such as phoneemail chat or inperson to provide information resolve
inquiries and offer solutions.
Sales and Upselling:Identify opportunities to promote products or services and meetsales targets by crossselling upselling and offeringpersonalised
recommendations to customers.
Problem Resolution: Address customer concerns complaints or issuespromptly and effectively to ensure high levels of customersatisfaction.
Product Knowledge: Develop a deepunderstanding of the organisations products or services to provideaccurate information and meet customer needs.
OrderProcessing: Assist customers with order placement tracking andprocessing ensuring a seamless purchase experience.
Customer Data Management: Maintain accurate customer records updateprofiles and document interactions within the customer relationshipmanagement (CRM)
system.
Customer Feedback:Collect document and communicate customer feedback to help improveproducts services and processes.
Market Research: Stayinformed about industry trends competitors and customer preferencesto provide valuable insights for sales and marketingstrategies.
Sales Reporting: Generate reports on salesactivities performance metrics and customer interactions to assessprogress and results.

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