Customer Service Sales Specialist II

2 weeks ago


Sany, India CICADA Full time
Overview:The CustomerService Sales Specialist plays a critical role in driving sales andenhancing customer satisfaction. They are responsible for promotingand selling products or services to customers while providingexcellent customer service and resolvinginquiries.KeyResponsibilities:
  • Engage withcustomers to understand their needs and recommend products orservices
  • Process orders and ensure accurate andtimely delivery
  • Handle customer inquiries andresolve complaints in a professional and efficientmanner
  • Meet and exceed sales targets andKPIs
  • Build and maintain strong customerrelationships
  • Collaborate with the sales teamto identify opportunities for crossselling andupselling
  • Stay uptodate with product knowledgeand market trends
  • Provide feedback to themanagement team on customer trends andpreferences
  • Contribute to the development ofsales strategies and promotionalactivities
  • Participate in sales meetings andtraining sessions
  • Utilize CRM systems to managecustomer interactions and salesprocesses
  • Prepare and deliver sales reports andforecasts
  • Assist in the coordination ofmarketing and promotional activities
  • Adhere tocompany policies and procedures
  • Ensurecompliance with sales regulations and ethicalstandards
RequiredQualifications:
  • Bachelors degree inBusiness Administration Marketing or relevantfield
  • Proven experience in a customer serviceor sales role
  • Demonstrated success in meetingand exceeding sales targets
  • Strongcommunication and interpersonalskills
  • Excellent problemsolvingabilities
  • Ability to work effectively in a teamenvironment
  • Proficiency in CRM software andMicrosoft Office Suite
  • Knowledge of salestechniques and strategies
  • Customerfocused witha passion for delivering exceptionalservice
  • Ability to multitask and prioritize ina fastpaced environment
  • Strong negotiation andpersuasion skills
  • Attention to detail andaccuracy in order processing
  • Willingness toadapt to changing market conditions and customerpreferences
  • Understanding of ethical salespractices and compliance regulations
  • Ability towork flexible hours and weekends asrequired

communication,sales,customerservice,negotiation



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