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Service Head Intelligent Managed Services

4 weeks ago

sany, India ConnectPro Consultant Full time

Job Description: Service HeadIntelligent Managed Services

  • The candidate should sound understanding of B2B businessproducts and Operating model of a Telecom serviceprovider
  • The candidate should have a fairlystrong understanding of managed services
  • Thecandidate will lead a team of L1 engineers responsible for troubleshooting of faults Third party desk engaging with third partypartners for fault resolution and Satellite NOCs
  • The candidate will also be leading an extended team ofSolution Architects Operation excellence resources Project managersand project based resources
  • The candidateshould build a team which can interpret use and apply ITILframework from Design Service build service delivery and serviceassurance
  • The candidate should be able toguide and support delivery teams in delivery execution of definedarchitecture and roadmaps
  • The Candidate shouldhave the strength in defining & improving processes Automationand building & implementing Method of Procedures(MOP)

Roles & Responsibilities

  • Work with business PSS and B2B product teamsto build a strong product line. Advice & recommend enterpriseservice architectures
  • Engage with customersregularly for feedback on products & service experience devicestrategies to improve and implement them.
  • Build customer centric processes Automate high volumetransactions and define Method of Procedure (MOP) for manual tasksthough the operation excellence team
  • Build astrong partner governance model for third party partners internalstakeholders
  • Define and track operationsmetrics. Work towards differentiated customer experience
  • Guide support and track service delivery. Implementmakerchecker mechanism to ensure on time and quality delivery tothe managed customers

Requirement for the role

  • Seasoned leader with 1520 years of experiencein IT or Telecom Managed Services for B2B customers
  • Experience in product development will be an addedadvantage
  • Customer Centric. A stint incustomer front ending role will be a plus
  • Ability to understand building blocks of technologypartner services and commercial model
  • Functional and technical depth in network and securityservices. Understanding of network & security trends asapplicable to providing SI & managed services to B2Bclients
  • A team player. Experience in buildingteams will be preferred.
Budget : Up to 65 LPA(85:15)

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