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Deputy Manager Technical Services

1 month ago

sany, India Randstad India Full time
KeyPurpose Plan coordinate and control theactivities of the field technical service team to maximize productperformance enhance customer satisfaction and meet organizationaland operational objectives. Key Responsibilities1 . Be involved in and ensure the fieldtechnical service team investigates and resolves any technicalissues resulting from substandard performance in a timely andprofessional manner. 2. Provide support and guidance to thetechnical service team and the customer to settle warranty claimsby delivering immediate replacement. 3. Develop and execute acomprehensive training programme for customers service personnelthrough the technical service team in a structured manner. 4.Generate spare parts requirements which are quickly converted toorders and ensure continuous replenishment of customersinventory

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