TelecallerCustomer Service Executive

4 weeks ago


Sany, India Nexus Hire Full time
Overview:TheTelecaller/Customer Service Executive plays a crucial role in ourorganization as the first point of contact for our customers. Theyare responsible for providing exceptional customer serviceresolving customer inquiries and promoting customersatisfaction.KeyResponsibilities:
  • Make outbound callsto potential and existing customers to promote our products orservices
  • Answer inbound calls and respond tocustomer inquiries
  • Understand customer needsand provide suitable solutions orrecommendations
  • Maintain a professional andpositive demeanor during interactions withcustomers
  • Keep accurate records of customerinteractions and transactions
  • Followcommunication scripts when handling different topics orissues
  • Resolve customer complaints in a timelyand professional manner
  • Identify and escalatepriority issues to the appropriate teammember
  • Stay updated on product knowledge and beable to provide accurate information tocustomers
  • Meet and exceed sales targets andKPIs
  • Collaborate with the sales team to ensurecustomer satisfaction and retention
  • Conductcustomer satisfaction surveys to gatherfeedback
  • Assist in the training and onboardingof new telecallers or customer servicerepresentatives
  • Adhere to company policies andprocedures at all times
  • Ensure compliance withdata protection regulations when handling customerinformation
RequiredQualifications:
  • High school diplomaor equivalent; additional certification in customer service is aplus
  • Proven experience in a customer service ortelesales role
  • Demonstrated ability tocommunicate effectively in person over the phone and throughdigital channels
  • Strong problemsolving skillswith the ability to think quickly and handle challenging situationsprofessionally
  • Excellent negotiation andpersuasion abilities
  • Ability to effectivelymultitask and manage timeefficiently
  • Familiarity with CRM systems andpractices
  • Proficiency in basic computerapplications such as MS Office
  • Ability to workwell in a team environment and collaborate with colleagues fromvarious departments
  • Proactive and adaptablewith a strong willingness to learn and growprofessionally
  • Good organizational anddocumentation skills
  • Attention to detail andaccuracy in data entry andrecordkeeping
  • Understanding of data privacystandards and confidentialityprinciples
  • Flexibility to work in shifts andhandle a high volume of calls
  • Proven trackrecord of meeting and exceeding performancetargets

communication,customerservice,negotiation,multitasking



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