Associate Customer Success Manager

2 months ago


Sany, India Nvs Travel Solutions Pvt ltd Full time
JobBrief:Looking fora young and active woman who is outgoing great at buildingrelationships understands client expectations well. Someone withgood spoken and written communication skills. Someone who presentsthemselves well in professional attire and unafraid of travellingto meet clients at theirlocation.Aboutthe firm:NVSTravel Solutions is a 50 Crore company with a legacy of delightingclients over 2 decades. Our clients are directors and importantdecision makers of large corporations and institutions. Wecurrently serve 30 schools and corporations based in bangalore andare looking to actively expand to other top cities in india.Wepride ourselves on providing topnotch safety reliability andcomfort to 20000 commuters who rely on us for their commute towork/ school or business needs. We provide 4 services studenttransportation services employee transportation services Pan Indiapremium Cab rental service and a SaaS for transportmanagement.
JobResponsibilities:KeyResponsibility Areas(KRAs)
  1. Post SalesClient coordination and feedbackcollection.
  2. Organise transport staff trainingsat client premises.
  3. Ensure accurate and timelyavailability of reports that throw light on our service quality&performance.

KPIs
  1. CSAT


JobRole:
  1. Postsales client coordination.
  2. Email/ Phonecoordination with clients asrequired.
  3. Periodically visit clients in personand collect feedback.
  4. Organise transport stafftrainings at client premises.
  5. Collaborate withother managers to prepare a trainingcalendar.
  6. Obtain required permissions inadvance and organise trainings.
  7. Collecttraining feedback and photographs.
  8. Checkreports
  9. Coordinate & manage back officeexecutives to collect reports.
  10. Verify andanalyse them.
  11. Presentdata.

PreRequisites:
  • Experiencewith in person client interactions.
  • Experiencewith Excel
  • Good email communicationskills.
  • Proven ability to coordinate &organiseevents.

Qualifications12th Pass /Degree

communicationskills,email,customer interaction,client presentation,timemanagement,client issue resolution,logisticsupport



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