Customer Success Associate

3 weeks ago


sany, India The 1 Club Full time
Responsibilities:
  • CustomerEngagement: Proactively engage with customers tounderstand their needs and provide timely assistance in resolvingqueries.
  • QueryResolution: Effectively address customer inquiriesconcerns and issues through various communication channels (emailchat phone) ensuring a positiveresolution.
  • ProductKnowledge: Develop a deep understanding of ourproducts/services to provide accurate information and guidance tocustomers.
  • CustomerAdvocacy: Advocate for the customer within thecompany ensuring that their feedback is heard and contributes toproduct/serviceimprovements.
  • Onboarding andTraining: Assist customers in onboarding processesand provide training on product features to enhance their overallexperience.
  • FeedbackCollection: Gather and document customer feedbackcollaborating with internal teams to drive continuousimprovement.

Qualifications:
  • Provenexperience in a customerfacing role preferably in customer supportor success.
  • Excellent communication skills bothwritten and verbal.
  • Strong problemsolving andcriticalthinking abilities.
  • Empathetic approachand passion for delivering exceptional customerexperiences.
  • Ability to adapt to a fastpacedand evolving work environment.
  • Basicunderstanding of industry/sector is aplus.

adaptability,onboardingand training,communication skills,data analysis,customeradvocacy,product knowledge,feedback collection,writing andcommunication,empathy,problem-solving,communication,customerengagement,query resolution



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