Customer Success Operations Analyst for US based company-Bangalore

2 months ago


sany, India Seventh Contact Hiring Solutions Full time

Job Summary The Customer Success OperationsAnalyst plays a critical role in supporting and optimizing theefficiency of the Customer Success team. You will be responsiblefor analyzing customer success processes implementing improvementsand leveraging technology to enhance overall operationaleffectiveness. The goal is to drive customer satisfaction retentionand growth by ensuring streamlined and datadriven customer successoperations. Responsibilities Analyze endtoend customer success processes toidentify bottlenecks inefficiencies and areas forimprovement. Develop andmaintain key performance indicators (KPIs) and dashboards tomonitor customer success metrics. Provide actionable insights andrecommendations based on data analysis to drive strategicdecisionmaking within the Customer Successteam. Oversee theutilization and optimization of customer success tools andsystems. Collaboratewith stakeholders to implement new tools or features that enhancethe teams capabilities. Create and maintain comprehensivedocumentation of customer success processes andprocedures. Assist indeveloping and delivering training programs for Customer Successteam members on new processes tools and bestpractices. Work closelywith the Customer Success team to gather and analyze customerfeedback. Identifypatterns and trends in customer feedback to inform continuousimprovement initiatives. Collaborate with crossfunctional teams including Sales MarketingBilling and Product Development to ensure alignment on customersuccess strategies. Implement process enhancements that contribute to improved customersatisfaction and team productivity. Qualifications Bachelors degree in Business OperationsManagement or a related field. Proven experience in a similar operationalrole preferably within a customer success or clientfacingenvironment. Stronganalytical skills with the ability to translate data intoactionable insights. Familiarity with customer success tools andplatforms. Excellentcommunication and interpersonal skills. Detailoriented with a focus on processoptimization. Proficientin data analysis and visualization tools (e.g. ExcelTableau).

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    Job Summary The Customer Success OperationsAnalyst plays a critical role in supporting and optimizing theefficiency of the Customer Success team. You will be responsiblefor analyzing customer success processes implementing improvementsand leveraging technology to enhance overall operationaleffectiveness. The goal is to drive customer satisfaction...


  • Sany, India Seventh Contact Hiring Solutions Full time

    Job Summary The Customer Success OperationsAnalyst plays a critical role in supporting and optimizing theefficiency of the Customer Success team. You will be responsiblefor analyzing customer success processes implementing improvementsand leveraging technology to enhance overall operationaleffectiveness. The goal is to drive customer satisfaction...


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