Business Analyst Customer Success for a US Based Company inBangalore

1 month ago


sany, India Seventh Contact Hiring Solutions Full time
Role and Responsibilities Own Customer Life Cycle & AccountManagement from Sales Handover Oversee & Ensure smooth onboarding Consistent Engagementwith(MBRs and QBRs) building a Relationship of Trust & Transparency Onboard customers with Integration support anddrive adoption of the product Represent the voice of the customer andinfluence the product development roadmap Empathise with every aspect of the customerexperience putting customers needs first Rely heavily on data and analytics to identifycustomers at risk and engage proactively to mitigate churn risk Track programs to move towards Perfect 10 (10on a scale of 10 in customer satisfaction) and to establish newcapability Become aproduct expert on how our platform can be used to improve security posture through our standard offerings(SOC2 ISO27001 PCI DSS HIPAA CCPA and GDPR). JobSpecification: Have 24years of experience in Customer Success or Account Management at aSaaS company Have experience in the cybersecurity orcompliance industry Haveclear and thoughtful communication skills with a strong criticalthinking ability Problemsolving ability and customercentricoutlook Be comfortablewith talking through technical concepts with a technicalaudience Have a keenability to multitask Have an outstanding work ethic and know when/how to ask for helpwhen you need it Why should this job exciteyou Opportunity to makean early impact on one of the most promising highgrowth SaaSstartups in India A highperforming actionorientedteam Immense exposure tothe founders and the leadership Opportunity to shape the future of B2B SaaSCustomer Success with YOUR innovative ideas The competitive compensation package benefitsand employeefriendly work culture


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