Catering Sales Manager
2 months ago
PrimaryResponsibilities
EventsManagement
- Manage allincoming leads for the booking of guest rooms and/ormeeting/catering functions
- Develop lead sourcesthrough prospecting referrals trace files and coldcalls
- Exceed personal sales goals monthlyquarterly annually through account development andmaintenance
- Conduct site inspections withprospective and existing clients
- Develop andimplement new sales strategies tactics and action plans for accountbase
- Quote and negotiate prices withinestablished parameters with potential and existing clients. Preparecontracts for clients
- Manage events from thebeginning to the end process all the information pertaining tobookings (to include but not limitedto):
- Electrical internet telecom audiovisualand exhibit requirements
- Obtain guarantees offood and beverage events from Banquets andkitchen
- Prepare creative menu proposals withthe Chef while keeping in mind food cost labor cost and kitchenfacilities
- Maintain and update current accountinformation records
- Ensure rooming list isreceived 30 days prior to arrival with updated billinginstructions
- Ensure that deposits/cancellationfees where applicable are forwarded to the Accountingdepartment
- Disseminate eventinformation to the appropriate departments via memos emails banquetevent orders directives and rooming lists in a professional andtimely manner
- Conduct daily meeting to reviewevent contracts to ensure last minute changes are communicatedaccordingly
- Conduct preconference meetings toensure that key departments are fully aware of relevantdetails
- Maintain visibility throughout eventsand be the onsite client liaison
- Follow uppostevent to address any issues whilst soliciting returnbusiness
- Establish good business and socialrelationships within the industry and participate in PR activitiesto increase sales leads for the Hotel
- Prepareweekly monthly quarterly and annual reports asrequired.
TeamManagement
- Interviewselect and recruit direct reports
- Identify anddevelop team members with potential
- Conductperformance review with the team
- Constantlymonitor team members appearance attitude and degree ofprofessionalism
- Develop conduct maintain allstaff training programs for team members focusing on theirdevelopment needs providing them with new skills to meet thechanging needs of thebusiness
OtherResponsibilities
- Befully conversant with hotel fire & life safety/emergencyprocedures
- Attend all briefings meetings andtrainings as assigned by management
- Maintain ahigh standard of personal appearance and hygiene at alltimes
- Be aware of the hotel fire & lifesafety/emergency procedures
- Perform otherreasonable duties assigned by the assigned by theManagement
MainComplexity/Critical issues in theJob
- Definesprecise guest requirements and ensures that the guest servicesoffered corresponds effectively to theirrequests
- Provides aftersales service and inparticular to ensure all guests complaints are efficientlyaddressed
RemoteWork :
No
EmploymentType :
Fulltime
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