Front Office Operations Manager
2 weeks ago
Front Office Operations Manager
About the RoleWe are seeking a skilled and experienced Front Office Operations Manager to join our team at Accor. As a key member of our front office team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.
Key Responsibilities- Front Office Planning: Plan occupancy of the day, anticipate opportunities for sales, conduct audits for maintenance requirements, repairs or refurbishing, and ensure that these are actioned promptly.
- People Management: Establish and maintain seamless coordination with all departments, ensure maximum cooperation, productivity, morale, and guest service. Liaise with other departments to ensure smooth functioning of all front office operations, greet guests, check them in and allocate rooms promptly and courteously, handle enquiries, messages, and bookings efficiently.
- Financial Management: Review accounts for guests exceeding credit limits, plan and suggest course of action to the Front Office Manager, prepare and submit budgetary information, assist in budgeting, review and complete credit limit reports, check cash in and out, verify banks and deposits, and adhere to cash and credit policies.
- Operational Management: Ensure check-in and check-out procedures are adhered to, obtain correct address and charge details from each guest, deal with problems or complaints, maintain rooms according to Novotel standards, achieve maximum room occupancy within overbooking policy, maintain front office areas as per standards, deliver newspapers and parcels promptly, handle telephone calls efficiently, train team members on Standard Operating Procedures, monitor industry trends, and initiate best practices after approval.
- Leadership skills with persuasion and motivation to attain organizational goals.
- Honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
- Ability to accept responsibility, self-confidence, motivation, drive, and tenacity.
- Ability to enhance organizational performance, delegate tasks clearly, think strategically, creatively, and inductively, and recognize others' ideas.
- Maintain a clean and tidy workplace and storage areas.
- Respect safety guidelines for equipment used.
- Apply hotel security regulations in case of emergencies.
- Follow ISO 14001 quality certification requirements impacting your role.
- Respect environmental commitments, including energy saving, recycling, and waste sorting.
- Liaise with Housekeeping Manager, Assistant Housekeeping Manager, Duty Manager, Front Office Associates, Bell Team Leaders/Associates.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Additionally, you will receive comprehensive benefits, including health insurance, retirement savings plan, and paid time off.
Accomplishment and OpportunitiesYou will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization. We are committed to providing a positive and inclusive work environment that fosters growth and development.
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