Customer Service Ambassador

4 weeks ago


Khopoli, Maharashtra, India Accor Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for delivering exceptional service to our guests and ensuring their overall experience is memorable and enjoyable.

Key Responsibilities:
  • Provide proactive support to the Front Office team to ensure seamless check-in and check-out experiences for our guests.
  • Respond to guest inquiries and resolve issues in a timely and efficient manner, exceeding their expectations.
  • Maintain accurate records of all banquet and function details, ensuring prompt communication with other departments as necessary.
  • Liaise with Housekeeping to ensure room status is up-to-date and accurate.
  • Contribute to a safe and clean work environment by adhering to hotel protocols and procedures.
Requirements:
  • A strong passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills.
  • An ability to work well under pressure and adapt to changing situations.
  • A proactive approach to problem-solving and issue resolution.
  • A commitment to maintaining high standards of cleanliness and safety.
What We Offer:
  • A competitive salary of $45,000 - $55,000 per annum.
  • A comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.
  • A dynamic and supportive work environment with opportunities for growth and advancement.


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