Guest Service Associate- Housekeeping

7 months ago

Khopoli, India AccorHotel Full time

**Job Description** Key Responsibilities**:
**_
People Management_**
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Provide high level of service standards.
- Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

**_
Financial Management_**
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
- Checks and controls the availability and proper usage of supplies and material.

**_ Operational Management_**
- Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
- Ensure to report to work on time and according to posted schedule.
- Ensure to daily change soiled linens on beds and remake beds.
- Strictly follow the lost and found procedures.
- Ensure floor pantries and corridors & fire exits are as per the standards.
- Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
- No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
- Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
- Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
- Report malfunctioning of equipments to the supervisor and ensure they are attended to.
- Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up - by acting as information and transmitting center for all communications within and outside the department.
- Ensure all messages are handled with utmost importance and action taken
- Ensure all guest messages and queries are handled promptly
- Ensure all issue and receipt of keys are accounted for and acknowledged
- Ensure all registers and records are updated.
- To abide by the mission statement of the hotel and of the department.
- Ensure to take the responsibility for master keys of the assigned rooms.
- Report any loss or damage to the supervisor.
- Ensure to perform the following duties in the Public Area:

- To dust furniture, fixtures and fittings
- Vacuum the carpet.
- Scrub, wash and clean the floor
- Clean and arrange the equipment furniture as prescribed
- Dust and clean light fittings

**_ Training:_**
- Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
- Ensures career development and succession planning for self
- Attends training on fire safety and security system
- Shares skills with all departmental employees through on the job training for new comers

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